Lead/Manager - Sales - Inside Sales - BPO/Startup

Designation: Sales Lead / Sales Manager

Experience: 9+ Years

Location: Delhi NCR

Employment Type: Full-Time - Work from Office

About the Role:

We are looking for an experienced Sales Lead / Sales Manager who has strong experience in building and scaling high-performing sales teams from the ground up.

The ideal candidate should have experience working in high-volume inside sales / telesales environments, including BPO, contact centre or startup setups, and should have demonstrated the ability to build teams, establish sales processes and drive revenue at scale.

Key Responsibilities:

1. Team Building & Scale:

- Build and scale the sales function from 0 to 1, including team structure, hiring, onboarding and training.

- Build and manage large sales teams across different levels, including Sales Executives, Team Leaders and Assistant Managers.

- Define team structures, roles, targets and productivity benchmarks.

- Develop strong hiring and onboarding processes to support rapid team expansion.

2. Sales Operations & Revenue:

- Own sales targets, revenue numbers and overall sales performance.

- Develop and implement inside sales / telesales processes from lead allocation to conversion.

- Establish sales SOPs, workflows, scripts, calling processes and performance tracking mechanisms.

- Monitor key metrics such as conversion rate, lead-to-sale ratio, productivity, revenue per agent, AHT and target achievement.

- Identify bottlenecks in the sales funnel and implement corrective actions.

3. People & Performance Management:

- Lead, mentor and develop a large sales team.

- Manage Team Leaders/Managers and ensure effective cascading of targets.

- Conduct regular performance reviews and drive performance improvement plans where required.

- Build incentive, recognition and performance-management mechanisms.

- Create a strong culture of ownership, accountability and target orientation.

4. Startup & Process Building:

- Work effectively in a fast-paced startup environment with high ownership.

- Build processes and systems where they do not already exist.

- Partner with Marketing, Operations, Product and other teams to improve the overall customer acquisition and sales journey.

- Use data and sales dashboards to make informed decisions and continuously improve performance.

Ideal Candidate Profile:

- 9+ years of overall sales experience, with significant experience in inside sales / telesales / B2C sales.

- Proven experience in building and scaling sales teams from scratch.

- Experience managing large sales teams, preferably 50+ members or similar scale.

- Strong experience in BPO, contact centre, high-volume sales or startup environments.

- Experience managing Team Leaders / Managers and multiple layers of sales teams.

- Strong understanding of sales funnel management, CRM, sales metrics and performance analytics.

- Demonstrated track record of consistently achieving and exceeding revenue targets.

- Strong leadership, communication, coaching and stakeholder-management skills.

- Comfortable working in a high-growth environment and taking complete ownership of the sales function.

- Candidates with experience in building a sales function from 0 to 1 and subsequently scaling the team will be strongly preferred.