Lead / Manager - Australian Taxation | Team & Client Operations

Role & Responsibilities

• Serve as the primary contact and escalation point for Australian Taxation clients, managing overall service performance and client relationships.
• Oversee and lead a team of taxation professionals, taking ownership of resource allocation, capacity management, and team productivity.
• Review tax deliverables, provide technical coaching, and ensure strict compliance with Australian tax laws and quality/ISO standards.
• Lead new client onboarding and transition strategies to establish smooth operational workflows.
• Track operational metrics, KPIs, and SLAs to ensure consistent turnaround times, high quality, and continuous process improvements.
• Manage employee engagement, performance appraisals, talent development, and succession planning in collaboration with HR.

Preferred Candidate Profile

• Experience: 4 to 8 years of dedicated experience in Australian Taxation, with at least 2 to 5 years in a team leadership or client management role within a BPO, KPO, or accounting firm.
• Education: Bachelors or Master’s degree in Accounting. CA / CPA / ACCA / CS (Qualified or Advanced/Part-qualified) is preferred.
• Software Expertise: Hands-on proficiency in Australian accounting software including Xero, HandiLedger/HandiTax, MYOB, QuickBooks Online, and NetSuite.
• Core Competencies: Strong technical knowledge of Australian tax compliance, exceptional English communication skills, and proven leadership in stakeholder and team management.