Lead Management Executive

Role & responsibilities

Manage and grow a portfolio of key B2B institutional accounts across hospitality, real estate, and commercial construction

• Receive, qualify, and prioritise inbound leads from website, social media, live chat, WhatsApp, and call centre

• Conduct high-volume outreach (100+ daily touchpoints) to assess prospect needs, intent, and buying potential

• Convert qualified leads into active accounts through consistent follow-up, relationship-building, and engagement

• Understand client business requirements and recommend the most suitable Ozone product solutions from our 6,000+ SKU portfolio

• Manage the quote-to-order cycle and drive bulk deal closures with institutional buyers

• Build and maintain strong relationships with key decision-makers and stakeholders

• Cross-sell and upsell across the full Ozone product range to maximise account value

• Ensure prompt lead response within defined SLA timelines across all communication channels

• Maintain accurate lead, account, and pipeline records in CRM

• Prepare weekly/monthly MIS reports on conversions, pipeline health, and revenue targets

• Share market feedback and competitor insights with the sales team to inform strategy

• Embrace and apply AI tools (ChatGPT, Claude, and others) to work smarter from drafting outreach and summarising client notes to researching accounts and driving process improvements and automation

Preferred candidate profile