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    Job · 13545777

    Maersk Global Service Centres logo

    Lead Logistics Emerging Product Specialist

    Maersk Global Service Centres · Chennai · onsite · Posted 59d ago

    Undisclosed5–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Acts as the owner of the job file and has responsibility for creating
    and updating of shipping documents and Customer Invoices in the system.

    Owns all SCM Operations activities under file management for thecustomers under purview. Key Activities include:All file management activities post booking. Documentation. System Updates. Operational finance. Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exceptionhandling.

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

    Job Description

    At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting new benchmarks for efficiency, sustainability, and excellence.

    We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

    Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.

    Purpose of the role:

    Looking for a candidate to manage and support Maersks Emerging Digital Products, including Risk Management, Emission Studio, and Visibility Studio . The role involves product operations, customer onboarding, stakeholder coordination, KPI monitoring, process improvement, issue resolution, and driving product adoption across regions.

    You will be Responsible for:

    • Managing the operational performance of Maersk Emerging Products (Risk Management, Emission Studio, and Visibility Studio).

    • Monitoring KPIs, service performance, customer requirements, and operational risks. Supporting product implementation, customer onboarding, and adoption.

    • Coordinating with Product, Technology, Operations, Commercial, and other stakeholders.

    • Driving process improvements and automation opportunities.

    • Resolving operational issues and managing escalations effectively.

    • Providing performance insights, reports, and business updates.

    • Gathering customer feedback and translating it into product enhancements.

    • Supporting product growth and expansion across customers, markets, and regions.

    • Ensuring high levels of customer satisfaction, productivity, and compliance with company policies.

    Qualifications

    Graduate of any bachelors degree.

    Fluent in English with good communication skills.

    What We Offer:

    • Impact: Be part of a team that directly contributes to global operations.

    • Opportunity: Unlock professional and personal growth through diverse career pathways.

    • Innovation: Work with a team that embraces technology and continuous improvement.

    • Global Exposure: Collaborate across geographies and cultures.

    • Work-Life Balance: Flexible working arrangements to support your well-being



    Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

    Sourced from naukri

    Skills

    Customer ServiceAutomationcustomer satisfactionglobal tradecustomer feedbackCustomer OnboardingGlobal OperationsLogisticsCustomer Query ResolutionOnboardingCommunication Skillsoperationscompliancefinance

    About Maersk

    Maersk Global Service Centres logo

    Maersk Global Service Centres

    Logistics

    30k+

    employees

    1904

    122 years old

    Bengaluru/Bangalore, Karnataka

    India

    ₹10.2L PA avg

    Avg at Maersk

    About

    A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.

    Industries

    LogisticsPorts & Shipping

    Employee ratings

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    Lead Logistics Emerging Product Specialist · waiting for your command