CHENNAI · FULLTIME
Lead Logistics Customer Experience & Operations Team Lead - USA
Maersk Global Service Centres
Chennai · onsite · Posted 11d ago
Sourced from
Undisclosed8–13 yrsfulltimeChennai
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Section · 01
About this role
We are seeking an experienced Team Lead to manage Returns Reverse Logistics and SCM operations for high-value technology products. The role combines operational leadership with hands-on process expertise across reverse logistics, air freight coordination, warehouse operations, inventory management, and SAP transaction processing.
The Team Lead will be responsible for ensuring service excellence, managing team performance, driving issue resolution, coordinating with global stakeholders, and supporting process improvements while maintaining operational KPIs.
Key Responsibilities Returns Reverse Logistics Management - Oversee end-to-end return shipments via air freight preferred.
- Manage Return Material Authorization (RMA) and return-to-stock activities.
- Monitor return shipments from customer locations to repair centers, hubs, and warehouses.
- Manage shipment exceptions, damages, shortages, delivery failures, and escalations.
- Coordinate with carriers such as UPS, FedEx, DHL, and freight forwarders.
- Oversee export and import return shipments (Air Preferred).
- Review shipping documentation and return instructions.
- Monitor shipment bookings, airway bill (AWB) tracking, and delivery milestones.
- Coordinate with customs brokers and logistics partners to support clearance activities.
- Ensure timely receipt and processing of returned inventory.
- Drive inventory reconciliation and stock verification activities.
- Oversee repair, replacement, disposition, and return-to-stock processes.
- Ensure inventory accuracy across warehouse and SAP systems.
- Oversee Commercial Invoice (CI) creation, Delivery Note (DN) creation, Goods Receipt (GR), Goods Issue (GI), Return Orders, and Stock Transfers.
- Ensure accurate inventory movement transactions in SAP.
- Support reporting, KPI tracking, and operational governance.
- Lead daily operations and ensure SLA/KPI achievement.
- Act as the primary escalation point for operational issues.
- Coordinate across customers, warehouses, carriers, freight forwarders, and internal supply chain teams.
- Provide operational updates and performance reporting to stakeholders.
- Coach, mentor, and support team members to build operational capability.
- Support onboarding, training, and knowledge transfer activities.
- Drive root cause analysis for recurring operational issues.
- Implement corrective and preventive actions.
- Identify opportunities for process optimization, automation, and efficiency improvements.
- Contribute to operational excellence initiatives and best-practice sharing.
6PM to 3 AM (Can be rotational basis business needs)
Experience Required - Minimum 8 years of overall professional experience.
- Minimum 2 years of people management experience - leading and managing a team of approximately 25-30 employees.
- Proven ability to drive team performance, manage stakeholder expectations, and deliver operational objectives in a fast-paced environment.
- Strong ownership and accountability
- Excellent problem-solving and decision-making skills
- Customer-focused mindset with a service excellence approach
- Effective stakeholder management and cross-functional coordination
- Strong communication and influencing skills
- Ability to manage multiple priorities and perform under pressure
- Team coaching, mentoring, and people development capability
- Continuous improvement and process optimization mindset
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Section · 02
Skills
Customer ExperienceAutomationPeople managementdaily operationsExportprocess optimizationpeople developmentcustomsfreight forwardersLogisticsReverse LogisticsOnboardingFreightInventory ManagementoperationsLegal
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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