Lead Logistics Customer Experience & Operations Specialist
Maersk Global Service Centres · Mumbai · onsite · Posted 27d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling. Responsible for creating and updating shipping documents and customer invoices in the system.
You will be Responsible for:
- Own all SCM operations activities related to file management for customers under the assigned portfolio.
- Manage all file management activities post-booking.
- Handle documentation and system updates.
- Manage operational finance activities.
- Proactively communicate with Customer Service in case of exceptions.
- Support Customer Service in resolving customer queries and operational exceptions.
Qualifications
- Graduate with 3-5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.
What We Offer:
- Impact : Be part of a team that directly contributes to global operations.
- Opportunity : Unlock professional and personal growth through diverse career pathways.
- Innovation : Work with a team that embraces technology and continuous improvement.
- Global Exposure : Collaborate across geographies and cultures.
- Work-Life Balance : Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceShipment TrackingShared ServicesScm Operationsglobal tradeCustomer QueriesGlobal OperationsException HandlingShipmentLogisticsFreightSCMoperationsFreight Forwardingfinance
About Maersk

Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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