Lead Logistics Customer Experience & Operations Specialist

Job Summary

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

Role Overview

This role is responsible for managing end-to-end logistics operations after booking, including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.

You will be Responsible for:

• Managing end-to-end shipment file activities post booking
• Creating bookings and providing booking support (BKS)
• Handling documentation and accurate system updates
• Collaborating with FinOps team for operational finance activities
• Managing case handling and resolving customer queries
• Ensuring smooth supply chain execution across shipment lifecycle
• Identifying and proactively communicating exceptions/issues
• Supporting Customer Service in query resolution and escalations
• Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)

Qualifications

• Graduate of any bachelors degree.
• Fluent in English with good communication skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.