Lead Logistics Customer Experience & Operations Specialist
APM Terminals · Mumbai · onsite · Posted 69d ago
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This role is responsible for managing end-to-end logistics operations after booking , including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.
You will be Responsible for:
- Managing end-to-end shipment file activities post booking
- Creating bookings and providing booking support (BKS)
- Handling documentation and accurate system updates
- Collaborating with FinOps team for operational finance activities
- Managing case handling and resolving customer queries
- Ensuring smooth supply chain execution across shipment lifecycle
- Identifying and proactively communicating exceptions/issues
- Supporting Customer Service in query resolution and escalations
- Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)
Qualifications
Graduate of any bachelors degree.
Fluent in English with good communication skills.
What We Offer:
- Impact : Be part of a team that directly contributes to global operations.
- Opportunity : Unlock professional and personal growth through diverse career pathways.
- Innovation : Work with a team that embraces technology and continuous improvement.
- Global Exposure : Collaborate across geographies and cultures.
- Work-Life Balance : Flexible working arrangements to support your well-being
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experienceglobal tradeFinOpsCustomer QueriesGlobal OperationsShipmentLogisticsLogistics OperationsSupply ChainCommunication SkillsoperationsLegalQuery Resolutionfinance
About APM Terminals
APM Terminals
Ports & Shipping
744
employees
2001
25 years old
The Hague
Netherlands
₹7.5L PA avg
Avg at APM Terminals
About
APM Terminals operates a vast global port network, improving supply chain efficiency and cargo handling through high-quality terminal services.
Industries
Ports & ShippingLogistics / ShippingMarine
Employee ratings
10 reviews
4.5/ 5
Culture
4.6
Career growth
3.5
Work-life
4.5
Employees rate it well for
Work-Life Balance45Overall Company45
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