Lead Logistics Customer Experience and Operations Team Lead
Maersk Global Service Centres · Chennai · onsite · Posted 30d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
- Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
- Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
- Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
- Act as the primary escalation point, ensuring timely resolution and stakeholder alignment
- Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
- Manage team capacity, workload allocation, and productivity optimization
- Coach and develop team members to enhance Job costing capability and business understanding.
- Build up team talent pipeline.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceAutomationCostingpoKaizenResource optimizationrefiningLogisticsSLAoperations
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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