CHENNAI · FULLTIME
Lead Logistics Customer Experience and Operations Team Lead - FinOps
Maersk Global Service Centres
Chennai · onsite · Posted 11d ago
Sourced from
Undisclosed7–12 yrsfulltimeChennai
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Section · 01
About this role
Responsibilities
- Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
- Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
- Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
- Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
- Act as the primary escalation point, ensuring timely resolution and stakeholder alignment.
- Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
- Manage team capacity, workload allocation, and productivity optimization.
- Coach and develop team members to enhance Job costing capability and business understanding.
- Build up team talent pipeline.
- Minimum 7 years of experience in Finance Operations, Shared Services, Logistics, Supply Chain, or a related field.
- Strong experience in FinOps operations.
- Hands-on experience in Invoice Processing and Payment Processing.
- Experience managing customer-facing operational processes.
- Proven experience working with stakeholders across multiple countries or regions.
- Minimum 2 years of people management experience leading operational teams.
- Customer Experience Management
- Stakeholder Management
- Team Leadership People Development
- Operational Excellence
- Process Improvement
- Financial Operations Knowledge
- Analytical Problem-Solving Skills
- Change Management
- Collaboration Influencing Skills
- Bachelor;s degree in Commerce, Finance, Business Administration, Supply Chain, or a related discipline.
- Experience within Logistics, Freight Forwarding, Transportation, or Supply Chain Management environments is preferred.
- Experience working in a global, matrix organization is an advantage.
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Section · 02
Skills
Invoice ProcessingCustomer ExperienceAutomationCostingKaizenFinOpsChange ManagementFinance OperationsLogisticsFreightCommunication SkillsoperationsFinancial OperationsAdministrationLegalFreight Forwardingfinance
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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