Lead Logistics Customer Experience and Operations Specialist

Manage end-to-end logistics operations and customer experience for global accounts by ensuring timely execution, resolving operational issues, coordinating with cross-functional stakeholders, and driving continuous process improvements to deliver high service quality and customer satisfaction.

• Manage end-to-end logistics and supply chain operations for assigned customer accounts.
• Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution.
• Monitor operational performance and customer KPIs, taking proactive actions to address service gaps.
• Resolve customer queries and operational escalations through timely investigation and stakeholder collaboration.
• Perform root cause analysis and implement corrective actions to improve service quality and operational efficiency.
• Support process improvement, automation, and standardization initiatives to enhance productivity.
• Maintain accurate documentation and ensure compliance with company policies and customer requirements.
• Analyze operational data, prepare performance reports, and provide actionable insights to support business decisions.
• Contribute to knowledge sharing, SOP development, and training initiatives to strengthen team capabilities.
• Build strong customer relationships by delivering reliable, customer-focused logistics solutions and maintaining high service standards.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

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