Lead Logistics Customer Experience and Operations Specialist

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

You will be Responsible for:

• Should have documentation experience

• Owns all SCM Operations activities under file management for the customers under purview.

• Key Activities include: All file management activities post booking, Documentation, System Updates, Operational finance

• Proactive communication with customer service in case of exceptions.

• Supporting Customer Service in customer query resolution and exception handling.

Required Criteria:

• Graduate of any bachelors degree.

• Fluent in English with good communication skills.

• 3-5 years of experience

• Good in Excel System Knowledge

• Should be flexible for Rotational Shifts

• Should be comfortable for 5 days Work from Office

What We Offer:

• Impact : Be part of a team that directly contributes to global operations.

• Opportunity : Unlock professional and personal growth through diverse career pathways.

• Innovation : Work with a team that embraces technology and continuous improvement.

• Global Exposure : Collaborate across geographies and cultures.