Lead Logistics Customer Experience and Operations Specialist
APM Terminals · Chennai · onsite · Posted 49d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
Responsibilities
- Should have documentation experience
- Owns all SCM Operations activities under file management for the customers under purview.
- Key Activities include: All file management activities post booking, Documentation, System Updates, Operational finance
- Proactive communication with customer service in case of exceptions.
- Supporting Customer Service in customer query resolution and exception handling.
Requirements
- Graduate of any bachelors degree.
- Fluent in English with good communication skills.
- 3-5 years of experience
- Good in Excel System Knowledge
- Should be flexible for Rotational Shifts
- Should be comfortable for 5 days Work from Office
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceUsageContinuous improvementGlobal OperationsLogisticsmanagementSCMoperationsQuery Resolution
About APM Terminals
APM Terminals
Ports & Shipping
744
employees
2001
25 years old
The Hague
Netherlands
₹7.5L PA avg
Avg at APM Terminals
About
APM Terminals operates a vast global port network, improving supply chain efficiency and cargo handling through high-quality terminal services.
Industries
Ports & ShippingLogistics / ShippingMarine
Employee ratings
10 reviews
4.5/ 5
Culture
4.6
Career growth
3.5
Work-life
4.5
Employees rate it well for
Work-Life Balance45Overall Company45
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