Lead Logistics Customer Experience and Operations Specialist

Job Summary:

We are seeking a proactive FinOps Workflow Process Expert to manage and optimize financial workflows. This role involves collaborating with cross-functional teams, ensuring accurate financial entries are posted, clearing workflow discrepancies, and working closely with vendors to resolve disputes efficiently.

Key Responsibilities:

• Oversee and manage financial workflows, including vendor disputes, invoicing, purchase orders, and cost allocation.

• Ensure accurate financial entries are posted and maintain workflow integrity.

• Collaborate with vendors to identify and resolve disputes promptly.

• Work closely with procurement, finance, and operations teams to streamline processes.

• Identify inefficiencies in financial workflows and drive process improvement initiatives.

• Execute tasks in line with SLAs and adhere to internal controls and audit requirements.

• Ensure compliance with organizational policies, financial regulations, and industry standards.

Required Skills & Qualifications:

• Bachelor s degree in Finance , Accounting, or a related field.

• Proficiency in financial operations tools and platforms.

• Hands-on experience with SAP ERP systems.

• Advanced skills in Excel, Power BI, or other data analysis tools.

• Strong problem-solving abilities and effective communication skills.

Preferred Skills:

• Experience in FinOps principles and best practices.

• Familiarity with automation tools and process optimization strategies.