Lead Logistics Customer Experience and Operations Specialist

Key Requirements

• Graduate in any discipline.
• Minimum 2 years of relevant experience, preferably in Supply Chain Management (SCM) or a related field.
• Strong verbal and written communication skills.
• Basic knowledge of MS Excel and ability to work with data and reports.

Key Responsibilities

• Customer Channel Management: Manage customer interactions across different channels and ensure timely resolution of queries and requests.
• Case Management: Handle customer cases from initiation to closure, ensuring appropriate follow-up and resolution within defined timelines.
• Customer Onboarding Relationship Management: Support new customer onboarding and maintain positive, long-term customer relationships.
• Contract Management: Support contract administration, ensuring adherence to agreed terms, processes, and timelines.
• Dispute Management: Coordinate with relevant internal teams to investigate and resolve customer disputes effectively.
• Maintain accurate customer records and ensure timely updates in relevant systems.
• Collaborate with internal stakeholders to deliver a seamless customer experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.