Lead Logistics Customer Experience and Operations Specialist

Job Summary

We are looking for a Reverse Logistics & Warehouse Returns Specialist to manage end-to-end return operations, inventory reconciliation, warehouse coordination, and transportation execution. The role requires strong SAP knowledge and experience working in warehousing, contract logistics, electronics manufacturing, or supply chain operations environments.

Responsibilities

Reverse Logistics Management

• Manage customer returns, RMA (Return Material Authorization), and return-to-stock processes.
• Coordinate return shipments between customers, warehouses, repair centers, and carriers.
• Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.
• Ensure timely processing of return orders and disposition activities.

Warehouse & Inventory Operations

• Perform inventory reconciliation and stock movement tracking.
• Coordinate with warehouse teams for receiving, put-away, transfers, and returns processing.
• Monitor inventory accuracy and support cycle count activities.
• Track material movements and inventory adjustments.

SAP Transaction Processing

• Execute inventory and warehouse transactions in SAP.
• Process Goods Receipt (GR), Goods Issue (GI), Stock Transfers, and Return Orders.
• Update material movement records and inventory status.
• Support inventory reporting and operational controls.

Stakeholder Coordination

• Work closely with Warehouse, Transportation, Planning, Procurement, and Customer Service teams.
• Coordinate with logistics providers and carriers for shipment execution.
• Provide updates on return status, inventory availability, and operational KPIs.

Reporting & Continuous Improvement

• Monitor return cycle times and operational KPIs.
• Prepare reports using SAP and Excel.
• Identify process improvement opportunities to enhance productivity and inventory accuracy.

Preferred Candidate Profile

Experience

• 3-10 years of experience in: Reverse Logistics, Warehouse Operations, Inventory Management, Supply Chain Operations, Contract Logistics, Returns Management.

SAP Knowledge (Preferred)

Experience in one or more:

• SAP MM (Materials Management)
• SAP WM (Warehouse Management)
• SAP EWM (Extended Warehouse Management)
• SAP SD (Sales & Distribution)

Preferred Process Exposure

• RMA Processing
• Return-to-Stock
• Inventory Reconciliation
• Warehouse Coordination
• Stock Transfers
• Goods Receipt / Goods Issue
• Transportation Coordination
• Inventory Accuracy Management
• Material Movement Tracking

Tools

• SAP
• Advanced Excel
• Power BI

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.