Lead IT Software Engineer

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Principal IT Software Engineer (Salesforce Developer) – Level P5

Experience Range

P5: 8+ years

Role Type

Salesforce Lead / Principal Developer – Solution Design, Technical Leadership, Core Development & Production Support

Education Qualification

BE / B.Tech / MCA

Must Have Skills

• Salesforce Service Cloud
• Service Console
• Salesforce Lightning
• Apex
• Visualforce
• Lightning Components (Aura/LWC)
• Salesforce Solution Architecture
• Enterprise Integration Patterns
• Salesforce Security & Governance
• Salesforce DevOps (Git, CI/CD, Copado/Gearset)
• Large Data Volume (LDV) Management
• Platform Events & Event-Driven Architecture
• Technical Leadership & Mentoring
  
  

Good to Have

• Salesforce CPQ
• Salesforce Experience Cloud
• OmniStudio / Omni-Channel
• MuleSoft
• Einstein AI / Agentforce
• Revenue Cloud
  
  

Job Description

The Salesforce Lead / Principal Developer is responsible for leading the design, architecture, development, testing, enhancement, deployment, governance, and production support of Salesforce applications across Service Cloud, Sales Cloud, Communities, CPQ, and integrated enterprise platforms. This role partners closely with business stakeholders, architects, and engineering teams to deliver scalable, secure, and high-quality Salesforce solutions while providing technical leadership and mentorship across the Salesforce ecosystem.

Responsibilities

• Lead architecture and solution design discussions across Salesforce initiatives.
• Translate business requirements into scalable and maintainable technical solutions.
• Design, develop, test, deploy, and support Salesforce solutions across Service Cloud, Sales Cloud, Communities, and integrated third-party applications.
• Build customized solutions using Apex, Visualforce, Lightning Components (Aura/LWC), and Salesforce configuration.
• Provide architectural guidance and technical leadership to development teams.
• Conduct code reviews and enforce Salesforce development standards and best practices.
• Lead SDLC governance, release planning, deployment strategy, and production readiness reviews.
• Design enterprise integrations using REST, SOAP, Platform Events, Middleware, and event-driven architecture patterns.
• Mentor Salesforce developers and administrators.
• Drive platform modernization, technical debt reduction, and performance optimization initiatives.
• Lead root cause analysis and resolution of critical production incidents.
• Collaborate with business leaders, product owners, architects, and delivery teams to define Salesforce strategy and roadmap.
• Develop and manage processes to continuously monitor data quality, integrity, and governance.
• Define and maintain coding standards, architecture principles, and technical documentation.
• Participate in the full application lifecycle, including design, development, testing, deployment, integrations, and production support.
  
  

Qualifications

• Bachelor's degree in Computer Science, MCA, MIS, Business Administration, or a related field.
• 8–12+ years of Salesforce platform experience with proven technical leadership.
• Strong expertise in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce architecture.
• Extensive experience with REST/SOAP APIs, enterprise integrations, and middleware platforms.
• Strong understanding of Salesforce security model, governor limits, and platform optimization.
• Experience with Salesforce DevOps, source control, CI/CD pipelines, and release management.
• Experience working with Large Data Volumes (LDV), data migration, and data governance.
• Familiarity with Agile, Waterfall, and enterprise SDLC methodologies.
• Excellent communication, stakeholder management, and leadership skills.
• Strong planning, analytical, and problem-solving abilities.
  
  

Certifications (Preferred)

• Salesforce Platform Developer I / II (PD1 / PD2) – Must have
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Application Architect
• Salesforce System Architect
• Salesforce Integration Architect
• Salesforce Data Architect
• Salesforce AI Associate / AI Specialist
  
  

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]