Lead Internal Communications

Job DescriptionRun communication programs according to the plan, implement systems and research plans to identify communication needs of various employee segments, and execute all communication initiatives required to maintain and enhance the company image, employer brand, and best-in-class employer status. Aid in the planning and implementation of internal communication activities to increase reach and enhance effectiveness, within the guidelines, policies, and norms of Infosys.
Roles & ResponsibilitiesContent Writer Responsibilities:

Write, edit, and proofread employee communications (emails, newsletters, presentations, intranet articles, and program updates) to meet agreed timelines and quality standards (clear, concise, and audience-appropriate).

Rewrite and polish stakeholder-drafted content with responsive turnaround and tight version control, aligning on feedback cycles and approvals.

Ensure content accuracy and compliance with the internal style guide by using an editing checklist and securing required stakeholder sign-offs before publish.

Maintain and update intranet pages, and pitch, publish, and distribute stories across internal channels with reliable cadence and on-time execution.

Conduct research and gather inputs from subject-matter experts, documenting sources and decisions to support accurate, audit-ready content.

Maintain a single source of truth for content libraries and templates by keeping assets organized, current, and easy to reuse.

Create strong headlines and key messages using plain language and consistent tone to increase comprehension and action.

Represent internal communications in meetings and deliver pre-, during-, and post-event communications on schedule, coordinating with owners and logistics as needed.

Partner with designers to deliver clear, accessible, and user-friendly communications, completing basic accessibility and usability checks before release.

Collaborate with stakeholders to align on objectives, briefs, and feedback, consolidating inputs to reduce rework and re-approvals.

Manage multiple priorities using a clear intake and prioritization process, meeting agreed SLAs and escalating risks early.

Identify employee and stakeholder needs and recommend content approaches using feedback and available engagement insights.

Day-to-Day (What Success Looks Like):
Most days balance writing and editing core employee communications with stakeholder alignment, publishing across internal channels, and maintaining governance so messages are timely, accurate, and consistent.

Review the daily intake queue, clarify the brief, confirm the audience and channel, and prioritize requests against SLAs and key business moments.

Draft and edit emails, intranet stories, newsletters, and leadership materials, shaping a clear narrative and strong calls to action.

Run quality checks (style guide, inclusive/plain language, accessibility basics, and factual accuracy) and route content for timely reviews and approvals.

Publish and distribute content through the intranet/SharePoint and email, ensuring version control and keeping libraries/templates current.

Partner with designers and program owners to refine layouts, integrate visuals, and prepare pre-/during-/post communications for internal events and campaigns.

Track engagement signals and qualitative feedback, capture learnings, and adjust upcoming content and cadences to improve effectiveness.
Educational RequirementMBA
Preferred SkillsHRD->HRD - Others
Service LineHuman Resource Department