Lead II - ServiceNow SAMPro Functional Consultant

Job Title: SAMPro Functional Expert / Senior Functional Consultant

Experience Range: 8+ Years

Hiring Location: Bangalore, Chennai, Pune, Noida, Pune, Kochi, Trivandrum & Hyderabad

Must Have Skills

• Strong functional expertise in SAMPro.
• Experience in SAMPro implementation, support, and enhancement projects.
• Software Asset Management (SAM) process knowledge.
• Entitlement Management and License Lifecycle Management.
• Entitlement Cleanup and Data Remediation.
• Software Normalization and Catalog Optimization.
• Discovery Data Analysis and Cleanup.
• Device-Based Product & Entitlement Management.
• SaaS Product Onboarding and Management.
• Non-SaaS Product Onboarding and Management.
• Data Quality Management and Governance.
• Report and Dashboard Design.
• Stakeholder Management and Business Requirement Gathering.
• Functional Solution Design and Process Improvement.
• Strong analytical and troubleshooting skills.
• Excellent communication and consulting skills.

Good to Have Skills

• Experience with enterprise system integrations.
• Workflow design and enhancement experience.
• Technical Debt reporting and governance frameworks.
• Automation and process optimization initiatives.
• Experience conducting workshops and executive stakeholder discussions.
• Team mentoring and knowledge transfer experience.

Roles & Responsibilities

• Lead entitlement cleanup, normalization, and discovery data remediation activities.
• Improve data quality, governance, and software asset management processes within SAMPro.
• Manage entitlement records, product onboarding, and consumption analysis.
• Define onboarding strategies and rollout plans for SaaS and non-SaaS products.
• Serve as the functional SME for business and technology stakeholders.
• Gather requirements and design functional solutions for licensing and asset management challenges.
• Drive report development, dashboard enhancements, and operational improvements.
• Support enterprise integrations and workflow optimization initiatives.
• Provide implementation guidance, issue resolution, and executive status reporting.
• Mentor junior team members and drive knowledge-sharing activities.