Lead II - Enterprise Solutions (ServiceNow Developer)

Experience: 6+ Years
Employment Type: Full-Time

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in Identity and Access Management (IAM), IT Service Management (ITSM), Hardware Asset Management (HAM), and Employee Center. The ideal candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions while ensuring platform stability, security, scalability, and an enhanced user experience.

ServiceNow Development

• Design, develop, and implement solutions across IAM, ITSM, HAM, and Employee Center modules.
• Customize catalog items, workflows, Flow Designer flows, approvals, and automation processes.
• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and Integrations.
• Configure and enhance Employee Center portals, pages, widgets, and knowledge management capabilities.

IAM (Identity Access Management)

• Build and manage user access request workflows, role assignments, group provisioning, and approval processes.
• Integrate IAM processes with HR onboarding/offboarding and ITSM workflows.
• Ensure compliance with security standards, audit requirements, and segregation of duties (SoD).
• Automate identity lifecycle management and troubleshoot access-related issues.

ITSM

• Configure and support Incident, Problem, Change, Request, Knowledge, and CMDB modules.
• Implement SLAs, notifications, assignment rules, and escalation workflows.
• Drive process automation and ITIL-aligned service improvements.
• Develop reports, dashboards, and operational metrics.

Hardware Asset Management (HAM)

• Manage hardware asset lifecycle including procurement, inventory, deployment, maintenance, and retirement.
• Maintain asset models, CI relationships, and CMDB integrations.
• Automate asset reconciliation, tracking, and compliance processes.
• Support audits and asset governance initiatives.

Employee Center

• Design and configure Employee Center experiences for HR and IT services.
• Customize pages using UI Builder, branding, widgets, and content management.
• Integrate knowledge articles, service catalogs, and workflows.
• Enhance search, navigation, and personalized employee experiences.

Platform Administration Governance

• Manage ACLs, roles, update sets, data policies, notifications, and system properties.
• Perform code reviews, unit testing, UAT support, and production deployments.
• Ensure adherence to ServiceNow best practices, security standards, and SDLC processes.
• Troubleshoot platform performance issues and conduct root-cause analysis.

• 6+ years of hands-on ServiceNow development experience.
• Strong expertise in:
  • Identity Access Management (IAM)
  • IT Service Management (ITSM)
  • Hardware Asset Management (HAM)
  • Employee Center
• Strong JavaScript and ServiceNow Glide API development experience.
• Expertise in Flow Designer, Service Portal, Employee Center, and UI Builder.
• Strong understanding of CMDB, Asset Management, and data modeling.
• Experience working in Agile/Scrum environments.

• ServiceNow Integrations (REST, SOAP, IntegrationHub).
• Experience with HRSD, SAM Pro, or Discovery.
• Automated Test Framework (ATF) knowledge.
• ITIL v3/v4 certification.

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist (ITSM, ITAM, or IAM)

• Excellent communication and stakeholder management skills.
• Ability to work independently and lead technical discussions.
• Strong analytical and troubleshooting abilities.
• Proactive, collaborative, and solution-oriented mindset.