Lead II - Enterprise Solutions (ServiceNow CMDB Developer)

ServiceNow CMDB Developer

• 7+ years of ServiceNow development and administration experience.
• 3+ years of hands-on experience with CMDB, Discovery, and ITOM environments.
• Experience working in Agile/Scrum delivery models.

• Bachelors Degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

1. Strong expertise in ServiceNow CMDB, Discovery, ITOM, Service Mapping, CSDM, and IRE.
2. Experience designing, implementing, and maintaining CMDB architecture, CI classes, attributes, and relationships.
3. Hands-on experience with CMDB Health, Data Governance, Reconciliation Rules, and Data Manager.
4. Proficiency in JavaScript, GlideRecord, Business Rules, Script Includes, Client Scripts, and UI Policies.
5. Experience developing Flow Designer solutions, workflows, Scheduled Jobs, and automations.
6. Strong knowledge of REST/SOAP integrations, IntegrationHub, Import Sets, and Transform Maps.
7. Expertise in Discovery configuration, MID Server management, credential management, and Discovery Patterns.
8. Experience configuring Identification & Reconciliation Engine (IRE), Identification Rules, and Reconciliation Rules.
9. Ability to troubleshoot duplicate CI issues, CMDB data quality issues, ECC Queue, and MID Server issues.
10. Experience integrating CMDB with enterprise platforms such as SCCM/MECM, VMware, AWS, Azure, SolarWinds, and Asset Management tools.

1. ServiceNow Certified Implementation Specialist - Discovery.
2. ServiceNow Certified Implementation Specialist - ITOM.
3. Experience with Event Management module.
4. Exposure to platform upgrades, testing activities, and root cause analysis.
5. Experience in enterprise-scale CMDB governance and compliance initiatives.