Lead I - Software Engineering

Senior ServiceNow Developer

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi, Trivandrum

Must-Have Skills

• 5+ years of hands-on ServiceNow development experience.
• Strong experience with ServiceNow ITSM modules, including at least 2-3 of: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
• Hands-on experience implementing and customizing the Financial Services Operations (FSO) module.
• Strong proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Expertise in Flow Designer and ServiceNow automation.
• Working knowledge of Service Catalog, Record Producers, and Request Workflows.
• Experience with CMDB configuration and maintenance.
• Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or IntegrationHub.
• Strong understanding of ITIL V3/V4 processes and Financial Services Operations processes.
• Experience with ATF (Automated Test Framework) and development of test scripts for regression/unit testing.
• Strong troubleshooting, debugging, and scripting skills.
• Experience working in Agile/Scrum environments.
• ServiceNow Certified System Administrator (CSA) - Mandatory.

Good-to-Have Skills

• ServiceNow Certified Implementation Specialist - ITSM.
• ServiceNow Financial Services Operations (FSO) for Implementers certification.
• Experience with Service Portal and Employee Center.
• Experience with Scoped Applications and UI Builder.
• Knowledge of Performance Analytics and ServiceNow Reporting.
• Familiarity with DevOps and CI/CD pipelines within the ServiceNow ecosystem.
• Experience with Scripted REST APIs and IntegrationHub spokes.
• Experience supporting ServiceNow platform upgrades and performance optimization.
• Ability to mentor junior developers and contribute to code reviews.

Experience Range

• 5+ years of relevant ServiceNow development experience.
• Strong hands-on experience in ITSM implementation/customization and FSO.

Key Responsibilities

• Design, develop, configure, and implement scalable ServiceNow solutions across ITSM and FSO.
• Customize forms, workflows, business rules, UI policies/actions, client scripts, notifications, and automation based on business requirements.
• Develop Flow Designer flows, Scripted REST APIs, IntegrationHub integrations, and other automation solutions.
• Gather functional requirements from stakeholders and translate them into effective technical solutions.
• Collaborate with architects and development teams to follow ServiceNow best practices and optimize platform performance.
• Develop custom applications and extend existing applications using Scoped Applications where required.
• Conduct code reviews, troubleshoot complex issues, and ensure solution quality and maintainability.
• Participate in Agile ceremonies and contribute to sprint deliverables.
• Support ServiceNow upgrades, enhancements, testing, and regression activities.
• Maintain technical documentation, design specifications, user guides, and technical manuals.
• Work collaboratively with cross-functional teams and mentor junior developers when required.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Self-motivated, detail-oriented, and capable of managing multiple priorities.
• Strong team player with a collaborative approach.
• Willingness to mentor junior developers.
• Flexibility to work in alternate shifts.