{"@context":"https://schema.org","@type":"JobPosting","title":"Lead I - Product Support","description":"

UST Job Description - Application Support (Offshore Support Analyst)

Role SummaryThe Offshore Support Analyst will handle day-to-day application support activities, monitor systems, and ensure timely issue resolution.
Key Responsibilities Provide L1/L2 application support

Monitor applications and system performance

Log and resolve incidents using ticketing tools

Perform troubleshooting and root cause analysis

Support batch processing and data validation

Participate in incident calls

Maintain SOPs and documentation

Ensure SLA adherence

Required Skills & Experience
3-7 years in Application/Production Support

Strong SQL knowledge

Experience with ServiceNow/Jira/Remedy

Knowledge of Unix/Linux or Windows

Understanding of incident management

Good communication skills

LocationOffshore (India) Mumbai Nesco Office

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.","datePosted":"2026-07-02T00:00:00.000Z","validThrough":"2026-08-31T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4712960"},"url":"https://myjobb.ai/jobs/lead-i-product-support/4712960","directApply":false,"hiringOrganization":{"@type":"Organization","name":"UST","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vdXN0LWdsb2JhbC1vcmlnaW5hbC5qcGc.webp","sameAs":"https://www.ust.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}