Lead - HR Operations

Job Description

Role: Lead – HR Operations

Experience - 8 to 10 years

Manager HR operations will be responsible for leading the delivery, governance, compliance, and

continuous improvement of HR operational processes across the GCC.

The role ensures efficient, compliant, and employee-centric HR service delivery while establishing

strong process controls, governance mechanisms, and operational excellence standards that

support the GCC's growth and maturity.

The role will also play a key part in building scalable HR operational frameworks, strengthening

compliance and audit readiness, and supporting the organization's continued growth.

Key Responsibilities

• HR Operations & Service Delivery
  
  

 Lead end-to-end HR operations including onboarding, offboarding, employee

lifecycle management, documentation, payroll coordination, leave & attendance

management, HR data management, and HR systems administration.

 Ensure timely, accurate, and seamless delivery of HR operational services.

 Act as the primary escalation point for complex HR operational issues.

 Establish and monitor service levels (SLAs) to drive operational excellence.

 Build scalable HR operational processes and service delivery models that support

the evolving needs of a growing GCC.

• Governance, Compliance & Risk Management
  
  

 Establish governance, review mechanisms, and operational controls across all HR

processes.

 Develop and maintain SOPs and process documentation

 Ensure compliance with applicable labour laws, statutory requirements, company

policies, and audit requirements.

 Lead HR compliance activities by maintaining statutory compliance calendars and

ensuring adherence to regulatory and internal governance requirements.

 Plan, coordinate, and manage internal and external HR audits, ensuring audit

readiness through robust documentation, timely closure of audit observations, and

implementation of corrective actions.

 Monitor regulatory changes and drive implementation of relevant process updates.

 Identify and mitigate operational and compliance risks.

• Process Excellence & Continuous Improvement
  
  

 Drive process standardization, automation, and continuous improvement initiatives.

 Leverage technology and digital tools to improve efficiency and employee

experience.

 Monitor service quality and operational performance through defined metrics and

dashboards.

• Data, Reporting & Insights
  
  

 Ensure integrity, accuracy, and confidentiality of employee data and HR records.

 Develop and maintain dashboards and reports

 Generate insights and recommendations to improve operational effectiveness and

decision-making.

• GCC Capability Building
  
  

 Build scalable HR operational frameworks to support GCC growth

 Drive post-entity creation HR operational initiatives, including implementation of HR

policies, statutory registrations, HR compliance frameworks, HRIS setup and

optimization, payroll governance, employee documentation, and operational

readiness.

 Establish and continuously enhance HR operating models, SOPs, SLAs, and

governance mechanisms to support business growth and operational maturity.

 Reduce dependency on individual resources through process standardization,

documentation, cross-training, and knowledge management practices.

 Partner with HRBPs, COEs, Finance, IT, and global stakeholders to deliver a

consistent employee experience and strengthen operational governance.

 Drive a culture of operational excellence, accountability, and continuous

improvement within the HR function.

Experience

 8–12 years of progressive HR Operations experience.

 Experience in a Global Capability Center (GCC), Shared Services, or a fast-growing

organization is preferred.

 Hands-on experience in HR compliance, statutory requirements, governance, and

internal/external HR audits.

 Experience in setting up or scaling HR Operations, particularly during post-entity

creation or organizational growth phases, will be highly preferred.

Skills & Competencies

 Strong HR Operations and employee lifecycle management expertise

 Knowledge of Indian labour laws, statutory compliance, and audit requirements

 Experience in process governance, controls, and service delivery management

 Experience in HR compliance, audit management, and operational governance.

 Experience in setting up and scaling HR Operations for a growing organization or

GCC.

 HR systems/HRIS expertise, data management, and reporting capabilities

 Process improvement, automation, and digital mindset

 Strong stakeholder management, problem-solving, and analytical skills