Lead - HR Business Partner - Shared Services Centre

Role Purpose:

The HR Business Partner will act as the strategic HR partner for the Shared Services Centre, supporting approximately 150 employees. The role will work closely with business leaders to align people's priorities with business objectives, strengthen leadership capability, enhance employee experience, and drive a high-performance culture while ensuring seamless execution of HR initiatives.

Key Responsibilities:

1. Strategic Business Partnering:

- Partner with business leaders to align people strategies with business goals and support organizational growth.

- Provide inputs on workforce planning, productivity, organization design, and change management initiatives.

- Advise and influence leaders on people's practices, leadership effectiveness, and employee development.

2. Talent Acquisition & Workforce Planning:

- Partner with Talent Acquisition and business leaders to deliver workforce plans and fulfil critical hiring requirements.

- Support strategic hiring decisions and strengthen the employer value proposition for the SSC.

3. Employee Lifecycle & HR Operations:

- Drive key employee lifecycle processes including onboarding, confirmation, internal job postings, transfers, promotions, employee relations, grievance resolution and separations.

- Ensure all lifecycle processes are delivered seamlessly, in line with organizational policies and with a strong employee experience focus.

- Partner with the HR Centre of Excellence to deliver consistent and business-aligned HR solutions.

4. Performance & Talent Management:

- Drive the annual performance management cycle, including goal setting, mid-year reviews, year-end appraisals, and merit planning.

- Facilitate capability-building initiatives to strengthen organizational effectiveness.

- Identify talent risks and implement retention strategies for key and high potential employees.

5. Employee Experience, Engagement & Culture:

- Foster a positive, inclusive, and high-performance work environment aligned with organizational values.

- Lead employee engagement initiatives and convert employee feedback into actionable improvement plans.

- Build strong employee connect through regular interactions and proactively address employee concerns.

6. Employee Relations, Governance & Compliance:

- Provide guidance on employee relations matters, performance concerns, and disciplinary issues.

- Ensure compliance with company policies, statutory requirements, and HR governance standards.

- Handle employee concerns fairness, sensitivity, and in alignment with organizational guidelines.

7. HR Analytics & Operational Excellence:

- Analyze key HR metrics including headcount, attrition, hiring, engagement and productivity to identify trends and recommend interventions.

- Drive continuous improvement in HR processes to improve efficiency, governance, and employee experience.

- Ensure efficient, high-quality HR service delivery for the SSC.

8. Team Management:

- Lead, guide and develop one HR Executive to ensure effective execution of HR operations and service delivery.

Qualifications & Experience:

- MBA / PGDM in Human Resources or equivalent qualifications.

- 12-15 years of progressive HR experience, including significant experience as an HR Business Partner.

- Experience partnering with senior leaders in a Shared Services Centre, Global Capability Centre or corporate environment is strongly preferred.

- Strong stakeholder management, influencing, coaching, and change management capabilities.

Direct Report:

- HR Executive.