BENGALURU · FULLTIME
Lead Fraud & Claims Operations Representative
Wells Fargo
Bengaluru · onsite · Posted 12d ago
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Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
About this role:
Wells Fargo is seeking a Lead Fraud Claims Operations Representative
Responsibilities - Support performance and overall effectiveness of team as well as cross-group operational tasks
- Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
- Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
- Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
- Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
- Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
- 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Expert knowledge of Reg E Advanced
- Expert knowledge of VISA Operating Rules Chargeback Guidelines
- University degree in Business or related discipline.
- Strong analytical skills.
- Strong communication skills
- SME level knowledge of Signature fraud / Signature non-fraud / Dispute response
- Strong project management skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to facilitate training or present information to an audience
- Ability to learn quickly and transfer knowledge
- Knowledge of Lean and Six Sigma tools and techniques
- Experience of drafting Statement of Work and creating process maps and process flows
- Ability to facilitate new learnings to staff as information, systems, and processes change
- Ability to drive and lead organizational change in a dynamic environment
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
- Advanced / Expert knowledge of Reg E Advanced
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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Section · 02
Skills
Customer Serviceanalytical thinkingsigmaFinancial CrimesRisk IdentificationProject ManagementRegulatory ComplianceResearchCommunication SkillsoperationsFinancial ServicescomplianceCustomer Relationshipsperformance management
Section · Company
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
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