Lead Fraud & Claims Operations Representative
Wells Fargo · Hyderabad · onsite · Posted 44d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
About this role: Wells Fargo is seeking a...
Responsibilities - Support performance and overall effectiveness of team as well as cross-group operational tasks
- Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
- Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
- Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
- Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
- Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
- Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- 4+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Sourced from naukri
Skills
Customer ServiceFinancial CrimesRisk IdentificationSubject MatterRegulatory ComplianceResearchoperationscomplianceCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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Culture
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