Lead F&B

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose: Executive - FB is responsible for ensuring exceptional customer service across all Food Beverage outlets within the airport. This role involves overseeing daily operations, maintaining strict food safety, hygiene standards, managing inventory, ensuring accurate transaction recording through the EPOS system. It also includes lounge operations like menu preparation and hygiene adherence, maintaining a clean and upscale ambiance, and ensuring impeccable food and beverage presentation.

Education Qualification:

Bachelors degree in Hospitality Management, Business Administration, or a related field

Diploma in Food Beverage Operations/certifications in FB safety (Preferred)

Work Experience:

3-5 years of hands on experience in floor operations with renowned names

Customer Experience Management:

Ensure the smooth and efficient operation of all Food Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.

Effectively manage client grievances through a structured and empathetic approach to ensure timely resolution and client satisfaction.

Provide excellent customer service by ensuring a welcoming environment by maintaining cleanliness and orderliness in the dining areas.

FB Outlet Operations:

Assist in daily operations of FB outlets, ensuring smooth service flow and compliance with brand standards.

Ensure the smooth and efficient operation of all Food Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.

Stay updated and maintain a thorough understanding of the lounges FB offerings, including menus, beverages, and special dietary requirements, to effectively answer guest inquiries.

Continuously assess and improve operational processes, from check-in to service delivery, to enhance efficiency, reduce wait times, and improve guest satisfaction.

Manage lounge capacity effectively during peak and off-peak hours, ensuring optimal use of space and resources while maintaining high service levels.

Ensure Food Safety and Hygiene:

Ensure implementation and maintenance of strict food safety and hygiene protocols to safeguard food quality and prevent contamination.

Conduct regular kitchen audits to ensure compliance with health, safety, and operational standards across all FB outlets.

Regulatory and EPOS Compliance:

Ensure that all transactions are accurately recorded, with every bill being punched through the Adani EPOS system.

Ensure that all FB concessionaires strictly follow their respective Standard Operating Procedures (SOPs) to maintain consistency and quality.

Campaign Management:

Support in organizing, direct, and evaluate Food Beverage-related campaigns to enhance customer engagement and boost sales.

Oversee and ensure the smooth implementation of all promotional activities and activations at all FB outlets, maximizing their impact on customer experience and sales.

Performance Reporting:

Monitor and report on key performance indicators (KPIs), such as guest satisfaction scores, revenue per guest, and operational costs, using data to drive continuous improvement.

Help use the data to find ways to make the lounge experience better and more efficient.

Key Stakeholders - Internal:

Lead - FB

Airport Operations Team

FB Outlet Managers

FB Team Members

Human Resources Department

Finance Department

Security Team

Senior Airport Management

Legal Department

Retail Department

Key Stakeholders - External:

Concessionaires

Food Beverage Suppliers

Regulatory Bodies (FSSAI, etc.)

Logistics Distribution Companies

Travel Agencies Hospitality Groups

Customers

Business Partners

Project Managers of Vendors