Lead Executive Assistant

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, How did I ever live without Coupang Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is looking for a highly capable lead executive assistant who will serve as a trusted partner to senior leadership while also driving high-impact operational programs across the organization. You will operate at the intersection of executive support, program management, and business operations, playing a critical role in enabling leadership effectiveness and ensuring seamless execution of strategic initiatives. You will work in a fast-paced, high-growth environment where adaptability, ownership, and structured problem-solving are key.

Executive Assistant (EA) Responsibilities

Focused on executive support, leadership coordination, stakeholder management, and confidential business operations.

• Provide administrative support to Global Operations Technology leaders, including:
• Complex calendar management across international time zones
• Travel coordination
• Expense management
• Executive correspondence and meeting support
• Plan and coordinate executive, leadership, and organization-wide events, partnering with internal stakeholders and external vendors to manage logistics, communications, and successful event execution.
• Facilitate effective communication and coordination across leaders, teams, and business partners to support organizational priorities and business objectives.
• Prepare meeting materials, coordinate leadership reviews, and ensure timely follow-up on executive action items.
• Maintain a high level of professionalism, discretion, and confidentiality when handling sensitive business and personnel information.
• Engage and Influence Peer and Other Department EA's strategically and tactically – to prevent scheduling and other conflicts and if they do occur, to proactively negotiate and build win-win outcomes

Project Assistant (PA) Responsibilities

Focused on project coordination, operational support, process improvement, and execution.

• Plan and manage small- to medium-scale administrative and operational projects across various functional areas, including interview processes, onboarding programs and trackers, entertainment budget management, travel budget tracking, and other business operations initiatives.
• Support ad hoc operational activities in a timely and accurate manner, including:
• Processing organizational changes and maintaining organizational records, documentation, and content on company-wide or team-wide websites and systems
• Tracking action items, milestones, and deliverables to ensure completion
• Provide project coordination support, including project planning, schedule management, status tracking, reporting, risk identification, and follow-up on deliverables.
• Create, document, and maintain end-to-end operational processes, workflows, and tracking mechanisms to improve efficiency, consistency, and scalability.
• Generate reports, dashboards, metrics, and project updates to support leadership decision-making and operational visibility.
• Assist with cross-functional initiatives and operational programs by partnering with stakeholders to drive timely execution and successful delivery.
• Identify process improvement opportunities and collaborate with stakeholders to implement operational best practices, automation, and process enhancements
• Support data collection, analysis, and reporting activities related to operational performance, project progress, and organizational effectiveness.

Basic Qualifications

• 10+ years of relevant experience in calendar management and admin support
• Experience supporting senior leadership in a MNC setup
• Must have led large, multi-function programs / initiatives that addressed end customer's pain points / business outcomes directly
• Experience in setting-up and leading a high impact team which delivered exceptional value to the organization

Preferred Qualifications

• Experience managing cross-functional programs
• Excellent with excel skills
• Financial acumen
• Ability to influence stakeholders