BENGALURU · FULLTIME
Lead Engineer - Systems
Altimetrik
Bengaluru · onsite · Posted 30d ago
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Undisclosed4–6 yrsfulltimeBengaluru
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Section · 01
About this role
Out of hours shift 3pm - 11pm UK time. This is vital for us as it fills the gap between the UK finishing and AUS/SGP coming online. A L1/L2 helpdesk engineer will be fine for this role but experience/knowledge of SSO and automation concepts are important
Role Overview
The Desktop Analyst provides first- and second-line support for end-user computing across Thredd environment. This role ensures the stability, security, and performance of desktop, laptop, and peripheral infrastructure, supporting a hybrid workforce in a regulated payments technology environment.
Key Responsibilities
- Provide L1/L2 support for hardware, software, OS, and peripherals across Windows and macOS environments
- Manage device provisioning, configuration, and decommissioning via MDM (Intune / JAMF or equivalent)
- Troubleshoot and resolve incidents within agreed SLA targets; escalate to L3 or vendor where appropriate
- Administer end-user accounts, access rights, and group policies in Active Directory / Azure AD
- Support onboarding and offboarding workflows including asset tracking and access lifecycle management
- Coordinate with the infrastructure and security teams on patch management, vulnerability remediation, and CyberArk endpoint privilege management
- Maintain the CMDB and asset inventory with accuracy
- Contribute to knowledge articles and runbooks for the support team and Thredd Academy
- Identify recurring incident patterns and propose permanent fixes or process improvements
Required Skills Experience
- 2-4 years in a desktop/end-user support role in a corporate or GCC environment
- Hands-on with Windows 10/11 and macOS; proficient in troubleshooting both
- Experience with MDM tools (Intune preferred) and Active Directory / Azure AD
- Familiarity with ITSM platforms (ServiceNow, Jira Service Management, or equivalent)
- Working knowledge of endpoint security practices and privileged access tools (CyberArk desirable)
- Strong communication skills; able to support non-technical end users clearly and patiently
- Experience in a financial services, fintech, or regulated industry is an advantage
Desirable
- Exposure to cloud environments (AWS preferred, given Thredds estate)
- CompTIA A+, Microsoft MD-102, or equivalent certification
- Experience supporting a remote/hybrid workforce
Behaviours
- Service-oriented, responsive, and ownership-driven
- Methodical in troubleshooting; documents findings consistently
- Collaborative across infra, security, and business teams
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationCyberarkitsmActive Directoryamazon web servicesCMDBEnd User ComputingEndpointIntuneAzure ADGroup PoliciesCompTIAFintechHelpdesk engineercloudCommunication SkillsFinancial ServicesEndpoint SecurityHelpdeskMicrosoft Azure
Section · Company
About Altimetrik
Altimetrik
IT Services & Consulting
4.5k+
employees
2012
14 years old
Bangalore / Bengaluru, Karnataka
India
About
Altimetrik enhances digital business potential through a collaborative approach, uniting engineering talent and business leaders for impactful outcomes.
Industries
IT Services & Consulting
Employee ratings
1,437 reviews
3.5/ 5
Culture
3.5
Career growth
3.0
Work-life
3.6
Employees rate it well for
Work Life Balance165Work Culture144Senior Management143Salary132Learning85
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