Lead Engineer - Communities

About HighLevel

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts

About The Role We’re looking for a

Lead Software Engineer to join our

Communities Team , which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over

1 million active users , helping creators and agencies deepen relationships with their audiences. As a

Lead Engineer , you’ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring

data security, privacy, and reliability in a multi-tenant environment. You’ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.

Responsibilities

• Lead the design and development of scalable, high-performance systems to improve reliability, latency, and throughput across time-sensitive APIs and workflows
• Own features end-to-end — from architecture and implementation to testing, deployment, and ongoing optimization.
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems and Service Mesh-based microservices.
• Drive technical direction across both product features and platform layers to ensure stability, scalability, and maintainability.
• Integrate and optimize AI-assisted development tools , improving developer productivity while ensuring accuracy and minimizing hallucinations.
• Collaborate closely with Product, Design, and AI teams to deliver impactful, user-facing features and backend systems.
• Mentor and support other engineers, fostering a culture of technical excellence, learning, and ownership.
• Proactively identify and solve performance bottlenecks, scalability challenges, and security concerns in a multi-tenant environment.

Requirements

• 6+ years of backend engineering experience , including designing fault-tolerant systems and working on high-scale platforms.
• Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing Strong experience with relational and NoSQL data models (especially with complex temporal data)
• Experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.
• Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.
• Strong understanding of software design patterns, API design, and microservices architecture in a multi-tenant environment.
• Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.
• Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.
• Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams. EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.