Lead - Employee Benefits

Mega Walk-In Drive TCS Pune is Hiring for Lead - Employee Benefits
Job Title: Lead - Employee Benefits
Date: September 20th, 2026 (Sunday)

Timings: 10:00 AM 12:30 PM

Venue: Tata Consultancy Services Ltd, Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Hinjewadi-Maan, Pune.

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience Required: 5-8 years

Employment Type: Full-Time

JD : Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from EP2026XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• TCS Online Application Form
• Hard Copy of Resume
• 2 Copy Recent Passport Size Photographs
• Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts
  

Key Responsibilities:

• Review claims processed by the team for correctness and completeness.

• Serve as SPOC for stakeholders addressing inquiries and providing updates.

• Guide the team of processors and oversee their performance.

• Analyze claims to identify trends, detect potential frauds and areas of

Improvements.

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met.

Work Experience:

~ 5 to 8 years of experience managing claim reimbursements, especially travel claims.

Skills and Qualification:

• Commerce Graduate.

• Strong Communication skills.

• Analytical and Problem solving bent of mind.

• Able to work under pressure to meet timelines.

• Able to effectively collaborate.

• Customer Centric behavior.

Technical Experience

• Experience in MS Outlook, MS Excel, SAP