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    Job · 12265731

    Freshworks logo

    Lead - Data Platform Engineering

    Freshworks · Chennai · onsite · Posted 64d ago

    Undisclosed8–13 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Description

    We are looking for highly skilled Data Platform Engineer to design, develop, and deliver enterprise-scale Master Data Management (MDM) and Data Platform solutions. The role will focus on Customer 360, data quality, identity resolution, governance, and cloud-native MDM initiatives across enterprise systems.

    The ideal candidate should possess strong expertise in MDM architecture, cloud technologies, data engineering, and enterprise data governance with hands-on technical leadership experience.

    Key Responsibilities

    • Design, develop, and implement enterprise-wide MDM and Customer 360 solutions using cloud-native MDM platforms.
    • Lead technical architecture discussions and drive high-quality engineering delivery.
    • Develop scalable data models, match merge strategies, survivorship rules, hierarchies, and workflow configurations within MDM platforms.
    • Build and optimize data pipelines, integrations, mappings, and workflows across CRM, billing, analytics, and downstream systems.
    • Drive data quality initiatives including profiling, cleansing, standardization, enrichment, and duplicate resolution.
    • Design and develop identity resolution frameworks using enterprise-grade matching algorithms and governance processes.
    • Collaborate with business stakeholders, architects, vendors, and engineering teams to translate business requirements into scalable technical solutions.
    • Support Customer 360 and AI-ready data foundations leveraging FERN matching, entity resolution, and governance frameworks.
    • Develop and support production jobs, operational monitoring, deployment activities, and root cause analysis (RCA).
    • Plan infrastructure scalability, reliability, and operational readiness for enterprise data platforms.
    • Create data quality rules, workflows, dashboards, and stewardship processes.
    • Contribute to release planning, estimations, production support, and continuous platform improvements.
    • Mentor junior engineers and contribute to engineering best practices and technical excellence. Qualifications
    • Bachelor s degree in engineering, Computer Science, or equivalent practical experience.
    • 8+ years of experience in Data Engineering, MDM, or Enterprise Data Platform development.
    • Strong expertise in Master Data Management concepts including:
      • Customer 360
      • Match Merge
      • Survivorship
      • Identity Resolution
      • Hierarchy Management
      • Data Governance
    • Hands-on experience with one or more MDM platforms such as:
      • Reltio
      • Informatica MDM
      • Other enterprise MDM platforms
    • Strong experience in data quality management, profiling, cleansing, standardization, and duplicate detection.
    • Expertise in SQL and enterprise data platforms such as:
      • Databricks
      • Other modern data warehouses
    • Strong experience with cloud technologies including AWS, GCP, or Azure.
    • Experience building scalable ETL/ELT pipelines and enterprise data integrations.
    • Hands-on experience in Python, Java, or Scala is preferred.
    • Strong analytical, problem-solving, and communication skills.
    • Experience supporting production systems, deployments, monitoring, and operational support.

    Preferred Qualifications

    • Experience with AI-driven MDM, FERN matching, or Customer 360 initiatives.
    • Experience with enterprise-scale SaaS or subscription-based platforms.
    • Exposure to modern data architecture, Lakehouse platforms, and streaming technologies.
    • Experience working in Agile and/or Waterfall delivery models.
    • Understanding of data governance, stewardship, and operational monitoring frameworks.

    Nice to Have

    • Exposure to Agentic AI and AI-powered customer intelligence platforms.
    • Experience with metadata management and enterprise data governance tools.
    • Knowledge of enterprise architecture review and governance processes.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    InformaticaAgilecrmBillingMonitoringAnalyticsworkflowPythonSQLProduction Support

    About Freshworks

    Freshworks logo

    Freshworks

    Software Product

    4.3k+

    employees

    2010

    16 years old

    San Mateo,California

    United States

    About

    Cloud-based customer support helpdesk software for businesses

    Industries

    Software ProductInternetIT Services & Consulting

    Employee ratings

    818 reviews

    3.4/ 5

    Culture

    3.3

    Career growth

    2.9

    Work-life

    3.5

    Employees rate it well for

    Work Culture104Work Life Balance88Senior Management84Salary65Learning52

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