Lead - CX

Purpose/Objective

Lead - CX will own, coordinate and oversee the testing and commissioning activities for data centre projects.
This role involves preparing & implementing testing plans, closely working with the team of engineers i.
e.
both internal & external stakehholders, CxA & fellow T&C people, and ensuring compliance with industry standards and project requirements.

Key Responsibilities of Role

Ownership: Owing T&C activities as per the schedule and ensuring RFS in timely fashion.
Coordination: Manage the testing and commissioning team & activities, ensuring they align with project requirements and industry standards.
Plan Development: Preparing & Implementing comprehensive testing and commissioning plans.
Stakeholder Management: Collaborate with project stakeholders to align schedules and activities.
Risk Management: Conduct risk assessments and implement mitigation strategies for potential issues.
Regulatory Compliance: Ensure all activities adhere to safety protocols and quality standards.
Documentation: Document testing and commissioning results, and prepare detailed reports for project records.
Cross-Functional Collaboration: Work with various teams to address challenges during the testing and commissioning phase.
Industry Trends: Stay updated on industry trends and best practices, implementing improvements as needed.
Brand Positioning: Ensure Adani's brand values are shown in all interactions.
Strengthen relationships to boost the organization's brand and trust within the market and company.
Team Development: Build a high-performing team.
Set clear KPIs, track progress, and implement strategies for continuous improvement.
Promote a respectful and safe workplace, lead collaborative and productive teams, and mentor for growth and success.
Tracks and reports on key performance indicators (KPIs) for digital business success.
Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness.
Keep up with digital and AI advancements to enhance business and maintain competitiveness.
Key Stakeholders - Internal: Asscoiate Leads - CX Execution Team Internal teams, Quality Team, Design & engineering Team, Cross Functional Team Key Stakeholders - External: Customers, Partners (OEMs, materials & service suppliers)

Technical Competencies

Client Relationship Management-ACX,Compliance Management-ACX,Data Analysis-ACX,Documentation & Reporting-ACX,Infrastructure Management-ACX,Resource Allocation and Planning-ACX,Risk Management-ACX,Root Cause Analysis-ACX,Strategy & Planning-ACX,Testing and Validation-ACX,Troubleshooting-ACX,Vendor Management-ACX

Qualifications and Experience

Educational Qualification: Bachelor's degree in Electrical/Mechanical Engineering Work Experience: 12-15 years of experience in the commissioning domain and 5 to 6 years in Data Centres industry Proven track record in testing and commissioning activities Experience in coordinating and leading testing teams Certification: CDCP certified data center professional (Preferred)