Lead Customer Success-Expert

Roles and Responsibilities

Lead Generation & Business Development

• Identify and generate new business opportunities through bidding platforms (Upwork, Fiverr, Freelancer, etc.)
• Execute LinkedIn marketing and outreach strategies to connect with decision-makers
• Drive email marketing and marketing automation campaigns for lead nurturing
• Build and maintain a strong sales pipeline to support consistent revenue growth

Client Handling & Relationship Management

• Manage end-to-end client communication, requirement gathering, and solution pitching
• Build and maintain long-term client relationships
• Handle client issues, escalations, and ensure timely resolution
• Ensure high levels of customer satisfaction, retention, and repeat business

Team Management & Coordination

• Lead and manage a small team for lead generation and customer success activities
• Monitor team performance and ensure target achievement
• Provide guidance, training, and support to team members

Sales Strategy, Forecasting & Closing

• Develop sales strategies to achieve monthly and quarterly targets
• Perform sales forecasting and pipeline management
• Prepare proposals, presentations, and close deals effectively
• Handle negotiations and objection management

Customer Success & Operations

• Ensure smooth onboarding and post-sales coordination
• Maintain SLA adherence and service quality
• Conduct regular follow-ups and maintain client engagement
• Ensure proper escalation handling and resolution process

Reporting & Performance Tracking

• Maintain CRM with updated client interactions and deal status
• Track pipeline, conversions, and revenue metrics
• Share weekly/monthly performance reports with management

Experience: 2 -3 Years

Skills Required:

• Minimum 2-3 years of experience in Business Development / Customer Success / Sales
• Strong experience in bidding, BD sales, and client handling
• Hands-on experience in LinkedIn marketing, email marketing, and marketing automation
• Experience in team management and performance monitoring
• Strong knowledge of sales forecasting and pipeline management
• Excellent communication, negotiation, and presentation skills
• Ability to handle client issues and escalations effectively
• Strong organizational and multitasking skills
• Bachelor s degree preferred

Skills

• Business Development
• Enterprise Sales
• Client Acquisition
• Relationship Management
• Revenue Growth
• Lead Generation
• Bidding
• Customer Success
• Lead Generation Expert
• Sales
• IT Sales
• Email marketing
• LinkedIn marketing
• BD Sales
• Client Handling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.