Lead - Customer Implementation

About Us:

dMACQ is a leading provider of intelligent enterprise automation solutions, offering cutting-edge suite of enterprise SaaS products - DMS+ (AI-Powered Document Management System), FORMS+ (Enterprise Grade Custom Form Builder), FLOW+ (Custom Workflow Automation) and DIGI+ (Document Digitization Archival) designed to help organizations digitize, automate and govern their operations with compliance-grade security. Our platforms are trusted by governments, large enterprises and regulated industries for the security, scalability and modularity.

With a strong focus on digital transformation, we enable organizations to streamline operations, ensure compliance and drive efficiency through AI-driven workflows and seamless integrations. At dMACQ, we believe in building products that solve real-world problems and deliver measurable impact.

We are seeking a driven and high-ownership professional to lead the implementation and delivery of enterprise software solutions for our clients. This role focuses on ensuring smooth onboarding, timely project execution, and maintaining strong client satisfaction. Acting as the bridge between clients, engineering, and internal teams, you will play a critical role in aligning resources and ensuring successful project delivery. This high-impact role offers direct exposure to leadership and a defined path to grow into senior delivery leadership positions.

Location: Mumbai (Work from Office) Experience: 7 -10 years Compensation: 12-15 LPA + Performance Variable ( 5 - 7.5 LPA)

• Client Implementation Ownership: Manage end-to-end implementation lifecycle, ensuring successful onboarding and go-live for assigned clients. Drive adherence to project timelines, milestones, and deliverables.
• Client Communication Expectation Management: Serve as the primary contact for clients throughout the implementation process. Proactively manage expectations, address potential risks, and handle client escalations effectively.
• Internal Coordination: Collaborate with Engineering, Product, and Support teams to translate business requirements into actionable execution plans. Ensure consistent alignment and timely deliverables across teams.
• Delivery Governance: Track project progress, identify risks, and ensure projects are delivered within scope and timelines. Maintain accurate documentation and delivery trackers.
• Continuous Improvement: Evaluate current implementation processes, recommend improvements, and contribute to building scalable delivery frameworks and playbooks. Share insights with the Product team to enhance solutions.

• 7-10 years of experience in implementation, delivery, or project management roles.
• Proven experience with enterprise software, SaaS, or workflow-based solutions.
• Strong client-facing communication and stakeholder management skills.
• Functional understanding of APIs, integrations, or ERP/workflow systems.
• Ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Ownership mindset with strong problem-solving capabilities.

• Client Relationship Management
• Project Management
• SaaS Implementation
• APIs and Integrations
• Stakeholder Alignment
• Team Collaboration
• Delivery Governance
• Problem-Solving
• Process Improvement
• Communication

• Experience at companies such as Zoho, Freshworks, Capgemini, Cognizant, Newgen, Kissflow or the like will be preferred.
• Exposure to delivering enterprise-grade AI and automation solutions.
• Familiarity with BFSI, enterprise workflow systems, or compliance domain.