Lead Cordinator

ABOUT SUB ZERO INSULATION TECHNOLOGIES

Sub Zero Insulation Technologies Pvt. Ltd. is a Pune-based manufacturer of refrigerated truck bodies, insulated box bodies, CKD reefer kits, and specialty vehicles. With a growing domestic presence and active export markets across GCC and Southeast Asia, and a strategic partnership with Schmitz Cargobull (Germany), Sub Zero is expanding rapidly. The Mumbai office drives sales, customer engagement, and market development.

ROLE PURPOSE

This is a high-energy inside sales role for someone who can handle both structured outbound campaigns and inbound lead management with equal discipline. You will be the central link between marketing-generated leads, outbound prospecting, and the field sales team — ensuring every enquiry is captured, qualified, assigned, and followed through. You will also support the broader sales function including quoting, payment follow-up, customer feedback, and coordination with our factory and German partners.

KEY RESPONSIBILITIES

Lead Generation & Outbound

• Run structured outbound calling campaigns against target company databases sourced via Apollo or similar platforms.
• Identify and connect with prospects on LinkedIn; initiate conversations and move qualified contacts into the pipeline.
• Draft and send professional intro emails to prospective clients; personalise for industry and application.
• Maintain IndiaMART profile — respond to enquiries promptly and ensure listing accuracy.
• Leverage Google Ads and other digital-channel enquiries as a source of warm leads to action immediately.

Inbound Management & Lead Qualification

• Handle all inbound calls, WhatsApp, and email enquiries promptly and professionally.
• Qualify each lead on key parameters: application (dairy, FMCG, pharma, fish, etc.), vehicle type, quantity, location, and timeline.
• Route qualified leads to the appropriate regional sales person with a clear brief; do not just forward — provide context.
• Maintain a live lead tracker with source, status, owner, and next-action date.

Sales Team & Pipeline Coordination

• Follow up with field sales team regularly to confirm status of assigned leads — quotation sent, meeting done, order stage.
• Flag leads that are stale or unattended beyond agreed timelines to Reporting Manager.
• Assist in preparing quotations and sales proposals when required by the sales team.
• Support payment collection by calling or emailing customers for outstanding dues as directed.
• Conduct customer feedback calls post-delivery to capture satisfaction and flag issues.

CRM & Data Management

• Own the CRM — maintain accurate, up-to-date records of every lead, interaction, and follow-up.
• Ensure all outbound and inbound activities are logged daily; no orphan leads.
• Generate weekly summary of lead volumes, conversion rates, and pipeline status for management.

Coordination & Stakeholder Management

• Coordinate between customers, field sales, and the factory (Pune) for order-related queries, timelines, and updates.
• Liaise with our German strategic partners (Schmitz Cargobull) when required — primarily on email; professional and clear communication expected.
• Cover for the Sales Coordinator during her absence — manage her responsibilities seamlessly without drop in service level.
• Execute any additional tasks assigned by Reporting Manager or MD's Office.

TOOLS YOU WILL WORK WITH

• CRM platform (training provided)
• Apollo.io or equivalent B2B database for prospecting
• IndiaMART Business Dashboard
• LinkedIn (Sales Navigator exposure a plus)
• MS Excel / Google Sheets for tracking
• WhatsApp Business, email (Gmail / Outlook)
• ERP system for order and quotation support (training provided)

WHAT WE ARE LOOKING FOR

• Graduate in any discipline.
• Excellent verbal and written communication — confident in English and Hindi; Marathi is a plus.
• Comfortable making 20–30 calls a day without it feeling like a grind.
• Highly organised — uses lists, trackers, and reminders; nothing slips through.
• Quick learner — picks up industry terminology, product knowledge, and tools fast.
• Professional written communication for intro emails and German partner coordination.
• Self-starter who doesn't need hand-holding on daily tasks.
• Prior inside sales, lead generation, or telecalling experience is a plus — not a filter.

WHAT THIS ROLE IS NOT

• Not a quota-carrying field sales role — you don't close deals, the regional sales team does.
• Not a passive coordination/data-entry role — this requires proactive outreach every single day.

WORKING DETAILS

Location: Mumbai Office

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:00 PM