Lead Conversion & Client Relationship Executive

Company Description Lexa Bio Plast is a Rajkot, Gujarat-based manufacturer specializing in industrial and customized packaging solutions for a wide range of sectors. The company produces PP & LD bags, printed packaging bags, stretch films, garbage bags, disposable products, biodegradable combo packs, and tailored packaging materials. Lexa Bio Plast focuses on strong material quality, customized printing support, timely delivery, and scalable production to meet varied client demands. The team collaborates with manufacturers, wholesalers, distributors, food brands, logistics companies, retailers, and growing businesses seeking dependable packaging partners. This environment offers opportunities to work closely with diverse clients and contribute to long-term packaging and supply chain solutions.

Role Description The Lead Conversion & Client Relationship Executive is a full-time, on-site role based in Rajkot. This role involves managing incoming leads, qualifying prospects, and converting them into long-term clients through consistent follow-up and solution-focused communication. The executive will handle client inquiries, prepare quotations, coordinate with production and dispatch teams, and ensure accurate information flow on orders, timelines, and customization requirements. Daily tasks include maintaining CRM or lead tracking records, scheduling client calls and visits, gathering feedback on delivered products, and identifying upsell or cross-sell opportunities within the product range. The role also includes supporting basic documentation, assisting with payment follow-ups, and collaborating with management to improve client retention and sales processes.

Qualifications

• Strong client relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships.
• Proficiency in lead management, follow-up, and conversion, including experience using CRM or lead tracking tools.
• Solid communication and negotiation skills, with clear spoken and written English, Hindi, and preferably Gujarati.
• Basic understanding of B2B sales processes, order handling, and coordination with operations or production teams.
• Ability to analyze client needs and match them with suitable packaging solutions from a diverse product portfolio.
• Comfort with MS Office or equivalent tools for preparing quotations, reports, and client communication.
• Organized and detail-oriented working style, with the capacity to manage multiple leads and client accounts simultaneously.
• Previous experience in packaging, manufacturing, logistics, or related industries is an advantage.
• Diploma or bachelor's degree in business, commerce, marketing, or a related field preferred.