Lead Configuration Analyst

Responsibilities:

• Administer and support the SailPoint ISC platform, including configuration updates, monitoring, incident response, change execution, and routine maintenance.
• Support JML lifecycle processes, access request workflows, approval routing, certification campaigns, remediation activities, and governance operations in accordance with IAM policies and procedures.
• Configure and maintain SailPoint objects such as sources, roles, access profiles, workflows, forms, notifications, certifications, and governance-related settings.
• Troubleshoot provisioning failures, workflow issues, data mismatches, entitlement problems, connector issues, and integration errors; document findings and support durable fixes.
• Support connector administration and identity data quality activities, including HR feeds, directory integrations, service management tools, reconciliation outputs, role assignments, and identity correlation behavior.
• Perform testing for platform changes, workflow enhancements, certification updates, integration changes, regression validation, and release readiness.
• Maintain operational documentation, support procedures, configuration notes, and runbooks to improve service continuity, audit readiness, and supportability.
• Partner with stakeholders on user issues, backlog refinement, estimation, reporting, compliance evidence, and continuous improvements that enhance SailPoint usability and reliability.

Requirements:

• 5+ years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): Minimum of 5 years of experience supporting packaged applications or other related disciplines.
• A minimum of seven (7) years of domain knowledge in the area supported by packaged applications is preferred. (E. g., Finance, Claims, Insurance Accounting)
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to coordinate activities with team members and other stakeholders.
• Excellent customer service skills.
• Must have a strong work ethic, great time management skills, and a positive attitude.
• Must be able to work independently, on a team, or in a leadership role on a team.
• Strong ability to multitask and change priorities with effective results.
• Ability to design and implement functional/configuration solutions for business problems within a packaged application while balancing functionality, sustainability, time to delivery, and costs.
• Strong knowledge of a business domain area as it relates to the applications.
• Experience with Structured Query Language (SQL).

Must Have Skills:

• Direct experience supporting SailPoint use cases such as JML, access request management, user entitlement reviews, certifications, and application onboarding.
• Experience with directories and identity-related technologies such as Active Directory, Entra ID, LDAP, federation, MFA, and service management platforms.
• Strong background with Python, REST API/integrations, SQL, JSON Web Services, and PowerShell.
• Familiarity with standards and frameworks such as NIST CSF, NIST SP 800-53 ISO/IEC 27001 ISO/IEC 27002 and CIS Controls in the context of account management and access governance.
• Experience in audit-sensitive, regulated, or global enterprise environments.
• ITIL Foundation, SailPoint certification, Security+, or other relevant certifications.
• 4 years/bachelor's degree required.