Lead Configuration Analyst

The Lead SailPoint ISC Engineer/Administrator is responsible for day-to-day administration, configuration, support, and enhancement of the SailPoint Identity Security Cloud (ISC) platform. This role supports ongoing identity governance operations, including Joiner-Mover-Leaver processing, access requests, user entitlement reviews, certification, and the implementation of complex configuration and setup of packaged software applications that impact large areas of the application. Performs configuration, troubleshooting, testing and analysis tasks, as well as supporting day-to-day business operations of packaged software applications.

The ideal candidate brings a strong cybersecurity / IAM foundation and practical experience operating an identity or security platform in a disciplined, control-aware, and customer-focused manner. Acts as an escalation point for complex packaged software application needs. These activities may include resolving escalated complex and/or business-impacting technology issues. Responding to incident tickets received from the service desk as well as processing change requests.

Responsibilities:

• Administer and support the SailPoint ISC platform, including configuration updates, monitoring, incident response, change execution, and routine maintenance.
• Support JML lifecycle processes, access request workflows, approval routing, certification campaigns, remediation activities, and governance operations in accordance with IAM policies and procedures.
• Configure and maintain SailPoint objects such as sources, roles, access profiles, workflows, forms, notifications, certifications, and governance-related settings.
• Troubleshoot provisioning failures, workflow issues, data mismatches, entitlement problems, connector issues, and integration errors; document findings and support durable fixes.
• Support connector administration and identity data quality activities, including HR feeds, directory integrations, service management tools, reconciliation outputs, role assignments, and identity correlation behaviour.
• Perform testing for platform changes, workflow enhancements, certification updates, integration changes, regression validation, and release readiness.
• Maintain operational documentation, support procedures, configuration notes, and runbooks to improve service continuity, audit readiness, and supportability.
• Partner with stakeholders on user issues, backlog refinement, estimation, reporting, compliance evidence, and continuous improvements that enhance SailPoint usability and reliability.

Requirements:

• 5+ years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): Minimum of 5 years of experience supporting packaged applications or other related discipline.
• A minimum of seven (5) years of domain knowledge in the area supported by the packaged application preferred. (E. g., Finance, Claims, Insurance Accounting)
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to coordinate activities with team members and other stakeholders.
• Excellent customer service skills.
• Must have a strong work ethic, great time management skills and a positive attitude.
• Must be able to work independently, on a team, or in a leadership role on a team.
• Strong ability to multi-task and change priorities with effective results.
• Ability to design and implement functional/configuration solutions for business problems within a packaged application while balancing functionality, sustainability, time to
• delivery and costs.
• Strong knowledge of a business domain area as it relates to the applications.
• Experience with Structured Query Language (SQL).

Must Have Skills:

• Direct experience supporting SailPoint use cases such as JML, access request management, user entitlement reviews, certifications, and application onboarding.
• Experience with directories and identity-related technologies such as Active Directory, Entra ID, LDAP, federation, MFA, and service management platforms.
• Strong background with Python, Rest API/ Integrations, SQL, JSON Web Services, and PowerShell.
• Familiarity with standards and frameworks such as NIST CSF, NIST SP 800-53 ISO/IEC 27001 ISO/IEC 27002 and CIS Controls in the context of account management and access governance.
• Experience in audit-sensitive, regulated, or global enterprise environments.
• ITIL Foundation, SailPoint certification, Security+, or other relevant certifications.
• 4 year/bachelor's degree required.