Lead Commercial Loan Servicing Specialist - Loan Syndication
Wells Fargo · Bengaluru · onsite · Posted 71d ago
Undisclosed0–5 yrsfulltimeSourced from
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About this role
Job Summary
Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist to support and service Asset Based Lending (ABL) portfolios within Commercial Banking Operations. This role is responsible for leading moderately complex to complex servicing activities, ensuring accurate execution, regulatory compliance, and superior customer outcomes. The role also serves as a platform subject matter expert (such as: Loan IQ, LUCAS, STUCKEY etc.) and owns training and talent development initiatives for the ABL servicing group.
The position requires strong collaboration with Line of Business (Relationship and Portfolio Management teams) Risk Technology partners, while acting as an escalation point for client issues, operational risks, and process gaps.
Responsibilities - Lead a variety of servicing activities for moderately complex to complex Asset Based Lending products, including revolving lines, term loans, borrowing base structures, and collateraldriven facilities.
- Coordinate all aspects of loan servicing to ensure accurate execution and timely resolution of customer needs.
- Review and process:
- Interest, fees, principal activity, and repricing events
- Amendments, waivers, renewals, and restructurings
- Borrowing base updates and collateraldriven changes
- Review and negotiate complex loan servicing transactions, evaluate operational and creditrelated risks, and implement mitigation strategies.
- Serve as an escalation point for customer, system, and operational issues, ensuring timely and effective resolution.
- Identify system, data, or process gaps and recommend procedural modifications, automation opportunities, or control enhancements.
- Maintain and update standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
- Training Pillar Ownership Talent Development
- Own and manage the Training Capability Development pillar for the ABL loan servicing group.
- Design and deliver structured training programs, including:
- Newhire onboarding and role readiness milestones
- ABL product and collateralbased servicing training
- Platform training for Loan IQ, LUCAS, and STUCKEY
- Refresher, remediation, and regulatory training
- Identify skill gaps through quality reviews, performance metrics, audit findings, and stakeholder feedback.
- Develop and maintain training materials such as:
- Process and system walkthroughs
- Scenariobased ABL case studies
- SOPs, job aids, and reference guides
- Measure training effectiveness using assessments, certifications, and posttraining performance outcomes.
- Mentor and coach team members, supporting career development, skill progression, and succession planning.
- Stakeholder Collaboration
- Serve as a primary liaison with Line of Business, Control Risk, Technology, and Operations teams.
- Coordinate the resolution of open customer service issues involving internal and external partners.
- Collaborate and consult with peers, colleagues, and managers to achieve business objectives.
- May lead projects, oversee daily team deliverables, perform critical endofday checkouts, and mentor lowerlevel staff.
- Contribute to strategic initiatives and continuous improvement efforts within ABL Operations.
- 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of Commercial Loan Servicing and/or Loan Trading experience, or equivalent demonstrated through work experience, training, military experience, or education.
- 5+ years of handson proficiency with Loan IQ, LUCAS, STUCKEY etc. or equivalent commercial lending platforms.
- 5+ years of trainingrelated experience, including drafting training plans, delivering training programs, and defining onboarding milestones.
- 2+ years of experience supervising daily team deliverables, including critical endofday controls and checkouts.
- Strong understanding of Asset Based Lending products, Syndicated Loan Servicing, collateral structures, and servicing workflows.
- Excellent verbal, written, and interpersonal communication skills.
- Strong knowledge of loan documentation and ability to interpret Legal Credit Agreements.
- Ability to prioritize work, meet deadlines, and perform effectively in a fastpaced, deadlinedriven environment.
- Strong critical thinking, problemsolving, and conflictresolution capabilities.
- Ability to work independently and collaboratively within a team environment.
- Recognized for delivering exceptional customer service and strong stakeholder partnership.
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Skills
Customer ServiceAutomationcase studiesLendingCommercial LendingFinancial CrimesLoansLoan DocumentationBankingCommercial BankingCommunication SkillsLegalcomplianceCustomer RelationshipsLoan ServicingLoan Syndication
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
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Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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