Lead Commercial Loan Servicing Representative
Wells Fargo · Hyderabad · onsite · Posted 71d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
Wells Fargo is seeking a Lead Commercial Loan Servicing Representative
Responsibilities - Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
- Research, respond to and resolve complex inquiries
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
- Support loan trading and assignments
- Prioritize work and provide day to day work leadership and mentorship to the support team
- Lead or contribute to customer issue resolutions that require coordination amongst various teams
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelors degree in finance, Accounting, Business Administration, or related field.
- Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.
- Review and validate loan documentation for completeness and compliance.
- Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.
- Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.
- Maintain accurate records and regularly update shared drives and systems.
- Identify process gaps and recommend improvements for efficiency and risk mitigation.
- Adhere to all regulatory and internal compliance requirements.
- Act as a subject matter expert for Agency and Member loan processes and assist in training new team members.
- Experience in trade settlements and familiarity with settlement timelines and processes.
- Strong understanding of loan documentation, collateral management, and regulatory compliance.
- Proficiency in loan management systems and MS Office (Excel, Word, Outlook).
- Excellent analytical and problem-solving skills with attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work under tight deadlines and manage multiple priorities.
- Knowledge of Agency and Member loan processes preferred.
Sourced from naukri
Skills
Customer Supportletters of creditCollateral managementFinancial CrimesLoan DocumentationRegulatory ComplianceResearchAdministrationFinancial ServicesAccountingcomplianceQCCustomer RelationshipsfinanceLoan Servicing
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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