Lead-Colleague Relations

Job Summary

This role is at the forefront of the business - the foundation of how we deliver for customers and colleagues. In this role, I am responsible for delivering a trusted, impartial and insight-led Colleague Relations service by partnering with various stakeholders to resolve workplace concerns and ensure fair, compliant and consistent outcomes. Leverage data and root-cause analysis to identify risks, drive preventive interventions and build manager capability. Support continuous improvement through agile ways of working.

Responsibilities

• Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
• Manage complex colleague relations cases, including investigations into misconduct/grievances pertainign to harassment, discrimination, retaliation and other workplace concerns, ensuring fair, consistent and legally compliant outcomes.
• Provide expert guidance, coaching and real-time support to managers on disciplinary/ grievance matters, acting as a trusted advisor throughout formal processes.
• Drive timely and high-quality case resolution through effective case governance, service level adherence, accurate documentation and audit-ready records.
• Analyse case data to identify trends, root causes, systemic risks and behavioural patterns, translating insights into preventive actions and targeted interventions.
• Produce case analytics, dashboards and leadership reports to monitor trends, outcomes, resolution timelines and emerging workplace risks.
• Support action plans aimed at reducing workplace conflicts, harassment, discrimination, behavioural concerns, performance-related grievances and promote respectful, inclusive workplaces, including POSH compliance.
• Manage colleague relations audits and partner with stakeholders on statutory reporting and compliance requirements.
• Support digital transformation initiatives to enhance colleague relations processes, reporting and service delivery.
• Administration of colleague help policy portal.
• Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions

You will need

• Customer Relationship Management (CRM)-Intermediate
• Minimum 3-4 years of handson experience in colleague relations and overall about 6 years in similar function.
• Case Triage & Escalation Management-Intermediate
• Investigation Case Management-Intermediate
• A degree or diploma in human resources
• Employee Grievance Handling-Intermediate
• Support for Employee Disciplinary & Legal Matters-Advanced
• Workplace Investigations & Compliance-Advanced
• Query management-Advanced
• Mental Health & Well-being Support-Intermediate
• Workplace Policy Development & Implementation-Intermediate
• Policy Creation, Updates & Version Control-Intermediate
• Policy Development & Implementation-Intermediate
• People Policies and Processes-Advanced
• Cf Standard Role Code:
• Case Tracking & Workflow administration-Intermediate
• Tbs-Ppl-Wl12-1
• Local Languages-Intermediate
• Policy Legal Risk Assessment & Legal Partnership-Basic
• Statutory & Regulatory Filing Management-Basic
• Audit & Assurance Management-Basic
• CR Practice Deployment & Governance-Basic
• CR Metrics, Analytics & Leadership Reporting-Basic

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