Lead Cloud Applications Consultant_xECM
OpenText Technologies · Bengaluru · onsite · Posted 27d ago
Undisclosed8–13 yrsfulltimeSourced from
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About this role
Job Summary
Requirements
Technical Expertise
The role combines deep technical expertise, customer engagement, cloud operations leadership, and technical governance. The TSM is responsible for driving customer success, platform health, operational excellence, and long-term value realization across the entire customer lifecycle. Working closely with Customer Success, Cloud Operations, Engineering, Product Management, Professional Services, and Support teams, the TSM ensures customers receive a proactive, connected, and outcome-focused experience.
Requirements
- 8+ years of experience in Technical Consulting, Cloud Services, Managed Services, Enterprise Application Management, Technical Account Management, or related customer-facing technology roles.
- Experience managing strategic customer relationships and leading complex technical engagements.
- Strong understanding of ITIL-based service delivery and operational support models.
- Building credibility as a trusted technical advisor.
- Leading strategic customer discussions and executive-level engagements.
- Managing complex OpenText cloud-hosted environments.
- Understanding customer business goals and translating them into technical solutions.
- Driving customer adoption, operational excellence, and platform optimization.
- Navigating complex stakeholder environments and influencing across organizational boundaries.
- Troubleshooting critical issues and leading high-impact escalations.
- Identifying opportunities for automation and operational improvements.
- Demonstrating strong ownership, accountability, communication, and customer focus.
Technical Expertise
- Subject Matter Expert in OpenText Content Management technologies including Content Server, Extended ECM (xECM), Archive Server, OTDS, Search Indexing, Brava, PowerDocs, and related integrations.
- Experience with SAP, SuccessFactors, Salesforce, Microsoft 365, and Engineering integrations.
- Strong knowledge of Kubernetes, Docker, AWS, Azure, and Google Cloud Platform.
- Experience supporting enterprise applications across Windows, Linux/UNIX, web/application servers, databases, and cloud platforms.
- Working knowledge of automation, scripting, CI/CD, monitoring, and observability tools.
Sourced from naukri
Skills
Customer EngagementAutomationCloud OperationsContent ManagementContent Servercloud platformscloud servicesamazon web servicesapplication managementapplication serverscloudCloud ApplicationsBusiness OperationsMicrosoft Azureaccount managementArtificial Intelligence
About OpenText Technologies
OpenText Technologies
Software Product
5.7k+
employees
1991
35 years old
Waterloo,Ontario
Canada
₹22.2L PA avg
Avg at OpenText Technologies
About
Information management platform helping businesses securely capture & exchange data
Industries
Software ProductInternetAnalytics & KPOHardware & NetworkingIT Services & Consulting
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