Lead - Client Success
Econz Cloud · Bengaluru · onsite · Posted 57d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About This Role
The Lead Client Success plays a crucial role in managing client relationships, ensuring smooth onboarding, and driving customer satisfaction. This role focuses on handling orders and tasks while collaborating with internal teams for seamless project execution. The ideal candidate will proactively manage client accounts, maintain accurate records in HubSpot, and work closely with the tech team to support technical needs.
Responsibilities
Key Responsibilities:
- Manage client accounts with a focus on GWS, GCP and Microsoft solutions.
- Ensure seamless onboarding by coordinating initial agreements and service activations with the operations team.
- Maintain and update HubSpot for accurate client records and insights.
- Collaborate with the tech team for efficient project execution.
- Support Chromebook-related tasks and solutions.
- Build and maintain strong client relationships to enhance engagement and satisfaction.
- Provide and receive feedback to drive continuous improvement.
- Stay updated on technical knowledge to address client needs effectively.
Requirements
What we are Looking For - Bachelor s in a relevant field
- Strong client relationship management and customer engagement skills.
- Proficiency in Google Workspace, GCP, and Microsoft solutions.
- Familiarity with HubSpot and CRM tools.
- Effective communication, feedback, and problem-solving abilities.
- Continuous learning attitude and adaptability.
- Relevant technical or business background.
- 3 - 4 years of experience in client success, account management, or related roles.
Join our team and help us build the future of cloud technology.
Apply for This Role
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Engagementcustomer satisfactioncrmgoogle cloud platformClient SuccesscloudOnboardingoperationsclient relationshiphubspotCRM Toolsaccount managementProject Execution