Lead - Client Operations & Services

Roles & Responsibilities
The Accounts Payable Manager has people management, Client management, stakeholder management and account management responsibility.
Your duties will include but are not restricted to:

Maintain and promote relationships with client key contacts who may be determining design opportunities and deal with existing business challenges.

Ensure customer (Supplier) satisfaction as it pertains to supply chain management and other value-added services. Requires experience interacting with vendors. Extensive understanding of Supplier Accounting and Inventory accounting models within the electronics industry.

Requires comprehensive ability to develop strategic plans for all assigned accounts incorporating in-depth knowledge of client's key supplier lines.

Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service. Ability to lead regular QBRs with major customers that unlock additional opportunities.

Must be able to promote and sell the value add, supply chain, and full life cycle programs offered by the client. Requires proficiency in Microsoft AX, SalesForce.com, SAP, Oracle.

Responsible for providing outstanding customer service to Clients suppliers, corporate departments,
and sales branches by staying within Service Level Agreements

Maintain open communication with supplier contacts as well as sales branch and asset personnel in order to obtain and maintain up-to-date supplier information

Build and maintain relationships with external partners, vendors, and industry peers to stay informed about emerging threats and best practices.

Collaborate with external parties to enhance SOC capabilities and effectiveness

Communicates most complex AP related processes and status to external and internal suppliers written and verbally
JOB COMPLEXITY

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Educational Requirement
Graduate
Preferred Skills
BPM->Leadership - JL6B
Service Line
BPO Service Line