Lead Business Operations
Aditya Birla Group · Not specified · onsite · Posted 66d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead and manage end-to-end business operations for the Gold Loan business, ensuring smooth branch and backend functioning.
- Monitor key operational metrics, productivity, TATs, and service quality across branches and support teams.
- Drive process standardization, operational efficiency, and continuous improvement initiatives.
- Coordinate with Sales, Credit, Risk, Audit, Finance, IT, and Operations teams to resolve business and customer issues.
- Track branch performance, portfolio movement, disbursements, renewals, and customer service parameters.
- Ensure adherence to regulatory, compliance, audit, and internal policy requirements across locations.
- Analyze operational data and MIS reports to identify trends, gaps, and opportunities for improvement.
- Manage escalations and provide timely resolution of customer, branch, and business concerns.
- Support implementation of new products, process changes, system enhancements, and business initiatives.
- Lead and develop the operations team to ensure high performance, accountability, and service excellence.
Sourced from foundit
Skills
Operational EfficiencyProcess StandardizationRegulatory Compliance
About Aditya Birla Group
Aditya Birla Group
Metals & Mining
227.5k+
employees
1857
169 years old
Mumbai, Maharashtra
India
About
Aditya Birla Group is a Fortune 500 global conglomerate. The company's businesses have grown into global powerhouses in a wide range of sectors metals, textiles, carbon black, telecom and cement.
Industries
Metals & MiningFinancial ServicesBuilding MaterialRetailTelecomChemicals
Employee ratings
2,383 reviews
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Culture
3.9
Career growth
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Work-life
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