Lead Business Analyst - Payments

We are looking for a seasoned Lead Business Analyst to take ownership of product strategy and lead execution for platform capabilities across our payments ecosystem. The right candidate will connect business requirements with technical execution, collaborating with cross-functional teams to define product roadmaps and ensure features are delivered successfully within a fast-paced, Agile setting.

Responsibilities

• Take ownership of the product vision, Working Backwards document, and roadmap for one or more platform capabilities
• Define, prioritize, and oversee product features, user stories, and backlog items
• Collaborate with stakeholders to uncover customer needs, market opportunities, and areas for product enhancement
• Use business insights, customer feedback, and operational metrics to inform product decisions
• Drive feature elaboration and requirements definition efforts
• Serve as the customer advocate while representing business interests
• Develop strong relationships across Product, Engineering, Architecture, Operations, and Business teams
• Enable alignment and trade-off conversations while influencing product direction
• Guide team members and nurture a culture of innovation and ongoing improvement
• Oversee the product backlog, acceptance criteria, and feature prioritization
• Work closely with Engineering teams to ensure features are delivered successfully
• Run backlog grooming, sprint planning, and elaboration sessions

Requirements

• 10-15 years of overall IT experience, including managing technical or platform products within an Agile environment
• Proficiency in Business Analysis, BRD, FRD, Stakeholder Management, and Risk Management
• Familiarity with product management, roadmap planning, backlog prioritization, and feature lifecycle management
• Ability to convert business requirements into actionable product features and user stories
• Experience collaborating with engineering teams that build APIs, cloud-native applications, microservices, or distributed systems
• Strong analytical and data-driven decision-making abilities
• Experience leading trade-off decisions across business, customer, operational, and technical priorities
• Strong communication, stakeholder management, and influencing capabilities
• Willingness to leverage AI-assisted tools (e.g., Microsoft 365 Copilot, ChatGPT, Claude, or similar) to enhance product management outcomes
• Solid grasp of Agile and SAFe frameworks
• Experience within Payments, Open Banking, FinTech, Banking, or Disputes domains
• A Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field, or equivalent hands-on experience

Nice to have

• Experience overseeing high-volume transaction processing or platform products
• Experience establishing product KPIs, adoption metrics, and operational health indicators
• Knowledge of cloud-native architectures, DevOps practices, and modern software delivery approaches