Lead - B2B ( Fulfilment and logistics )

Role & responsibilities

• Own end-to-end order management for B2B marketplace accounts order intake, validation, processing, and exception handling.
• Coordinate daily fulfilment operations with warehousing and logistics teams to meet marketplace SLAs for dispatch and delivery.
• Track and resolve order exceptions (short shipments, delays, cancellations, returns) in partnership with logistics providers and marketplace support teams.
• Monitor fill rates, on-time-in-full (OTIF) delivery, and other fulfillment KPIs; drive root-cause analysis and corrective actions for misses.
• Work with planning teams to ensure inventory availability aligns with B2B demand and marketplace commitments.
• Manage relationships with third-party logistics (3PL) and courier partners, including performance reviews and issue escalation.
• Build and maintain dashboards/reports to track order status, fulfillment performance, and logistics costs for leadership visibility.
• Identify and implement process improvements to reduce turnaround time, fulfillment errors, and logistics cost.
• Support new marketplace onboarding and new product launches from an order-fulfillment readiness standpoint.

Preferred candidate profile

• 3-6 years of experience in order management, fulfillment, supply chain, or logistics operations, ideally with exposure to B2B or marketplace channels.
• Working knowledge of order-to-delivery processes, warehouse operations, and last-mile/logistics partner management.
• Comfortable working with data Excel/Google Sheets fluency required; familiarity with order management systems (OMS/WMS/ERP) is a plus.
• Strong analytical and problem-solving skills, with the ability to spot patterns in operational data and drive fixes.
• Clear communicator who can coordinate across internal teams (planning, warehousing, tech) and external partners (marketplaces, logistics providers).
• Comfortable operating in a fast-paced, deadline-driven environment with shifting priorities.
• Bachelor's degree required; a background in operations, supply chain, or business is preferred.
• Prior experience working directly with B2B marketplace platforms or e-commerce order systems.