Lead Azure Engineer

***this position must sit in Hyderabad, India!***

Title: Cloud Engineer (LEAD)

Duration: 12 + months

Location : onsite in our facility at least 4 days a week in Hyderabad, India

Pay: TBD - Targeting 30-35 LPA Start date: ASAP in the month of July -

need immediate joiners Required

• 7+ years of experience in an IT operations, DevOps, or systems support role (internship or co-op experience considered)
• Experience with

Azure/ Azure Services

• Familiarity with CI/CD concepts and at least one pipeline toolset (Azure DevOps preferred)
• Basic scripting ability in

PowerShell, Python, and/or Bash

• Strong written and verbal communication skills -- this role documents as much as it resolves

Preferred

• Microsoft Azure certifications (AZ-900 or AZ-104 a plus)
• Exposure to monitoring and observability tooling

(Azure Monitor, Application Insights, Grafana, or similar)

• Experience supporting internal business applications or working within a support or service delivery organization
• Familiarity with ITSM workflows including incident, change, and problem management
• Awareness of AI/ML application concepts or experience supporting agentic or LLM-based tools

Service Reliability and Monitoring

• Monitor availability, performance, and health of Azure-hosted internal applications using tools such as Azure Monitor, Application Insights, Open Telemetry and Log Analytics
• Participate in incident response workflows including triage, escalation, and post-incident review with a focus on reducing mean time to recovery (MTTR)
• Maintain and refine alerting thresholds and dashboards to surface actionable signals over noise
• Contribute to SLO/SLA tracking and reporting for supported internal platforms

Deployment and Automation

• Support CI/CD pipeline operations using Azure DevOps, including pipeline monitoring, failure triage, and basic remediation
• Assist in deploying updates and configuration changes to internal Azure-based applications following change management practices
• Identify opportunities to automate repetitive operational tasks using scripting (PowerShell, Python, or Bash)
• Maintain infrastructure-as-code contributions under guidance (Bicep, ARM templates, or terraform)
• Experience with Git based repos, pull requests

AI and Agent-Based Tooling Support

• Provide operational support for internal AI-powered and agent-based tools running on Azure, including availability monitoring and incident coordination
• Work alongside engineering teams to understand deployment dependencies for agentic workloads and flag reliability risks early
• Assist with environment validation and regression checks following updates to AI-integrated services

Internal Application Support

• Serve as a reliability partner to the XIO business, helping ensure business-critical applications remain available and performant
• Document known issues, runbooks, and resolution steps to build a shared operational knowledge base
• Respond to internal support escalations related to application health and infrastructure behavior

Attributes

• Comfortable working autonomously in a fully remote environment with distributed teams
• Curious and systematic in troubleshooting -- approaches problems with a structured mindset
• Collaborative by default -- escalates appropriately and communicates status clearly
• Eager to grow into deeper SRE discipline over time